Tina Gonzales
Gardner,KS
Summary
Adept at enhancing client outcomes through innovative case management strategies at ExamOne, a Quest Diagnostics, I excel in investigative discrepancies. My experience in medical data entry software and commitment to confidentiality accentuate my ability to handle sensitive information with discretion. Making outbound and receiving inbound allowed open communication with the clients.
Overview
11
11
years of professional experience
Work History
Case Management
ExamOne, a Quest Diagnostics
10.2013 - 06.2024
- Improved client outcomes by implementing efficient case management strategies and individualized service plans.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
Education
Bachelor of Arts - Communication Studies
Rockhurst University
Kansas City, MO12.2010
Associate of Arts - General Studies
Donnelly College
Kansas City, KS05.2007
Skills
- Case management expertise
- Investigative Case Management
- Laboratory Case Management
- Fast Typing Speed
- Accuracy and Attention to Detail
- Data Entry Software Knowledge
- Spreadsheet Creation and Management
- Confidentiality and Discretion
- Error Detection and Correction
Timeline
Case Management
ExamOne, a Quest Diagnostics
10.2013 - 06.2024
Bachelor of Arts - Communication Studies
Rockhurst University
Associate of Arts - General Studies
Donnelly College
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