Tina Graham

• Answer inbound calls from Small Business Care members.
• Assist with mobile and online banking issues.
• Process replacement cards and handle requests within the scope of the Business Care Team.
• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Processed service requests accurately using CRM software, ensuring timely response to clients.
• Implemented feedback mechanisms to identify areas for process improvement in customer support.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

• Provide front desk coverage with greeting new residents and families.
• Assisted residents with inquiries , concerns to enhance satisfaction and streamline communication.
• Handle multi-line phone system : transfer calls, take messages as needed.
• Receive and process incoming mail and packages.
• Schedule in-house barber and beauty appointments
• Process incoming payments on current residents accounts

Balanced cash draw end of shift

• Operate general office equipment.

• Managed and authorized special drafts for premium payments via CorpSysHome.
• Processed incoming and outgoing mail and packages according to established procedures.
• Processed List Bill, EFT, and Direct Bill payments in accordance with internal guidelines.
• Posted electronic payments and updated customer banking records.
• Provided customer support for account and billing inquiries.
• Processed account adjustments and prepared service and product reports.
• Ensured strict adherence to state and federal compliance standards.
• Processed client service requests efficiently to ensure timely resolution.
• Reviewed and verified documentation for accuracy and compliance with company policies.