Tina Green
Houston,Texas
Summary
Experienced Business Analyst Consultant with a successful track record at United Healthcare, specializing in change management and process improvement. Proficient in utilizing Tableau for data visualization and analysis. Consistently improved operational efficiency and cultivated strong stakeholder relationships. Drove impactful decision-making and implemented strategic improvements, making significant contributions to various projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst Consultant
Mindlance
08.2024 - 02.2025
- Provided training and support for end-users during system implementations
- Supported change management efforts throughout all stages of project's lifecycle
- Performed cost-benefit analyses on proposed projects or initiatives
- Analyzed complex business problems to recommend strategic improvements
Manager Claim Analyst and Remediation
United Healthcare
01.2019 - 05.2024
- Collaborated with cross-functional teams on projects involving data analysis and interpretation
- Assisted executive management in making data-driven strategic decisions based on key insights from analysis
- Conducted pre- and post-action analysis of operational decision-making to review impact
- Contributed to strategies for enhanced system capacity through improved automation and standardization
- Trained junior analysts in advanced analytical techniques and software tools
- Troubleshoot business operations issues and leveraged data to recommend new solutions
- Reduced errors with regular financial reviews and audits
- Kept executive management updated with regular reports on routine analysis procedures and ad hoc projects
- Developed statistical models to predict future market trends and customer behavior
- Developed documentation and reports to showcase trends and improve decision-making
- Identified areas of improvement in existing processes through quantitative analysis
Senior Claim Business Analyst Team Lead
United Healthcare
01.2016 - 01.2019
- Developed strong connections with internal business partners, cultivating trust in service delivery and a firm understanding of client needs
- Defined business requirements and provided analysis to increase operational efficiency
- Defined key data sources and data points to track against performance indicators
- Tracked project progress and provided regular status updates to stakeholders
- Established strong relationships with stakeholders through effective communication
- Created detailed process maps to illustrate current and future state workflows
- Translated business needs into technical requirements for IT development
- Ensured data quality by conducting rigorous testing and validation procedures
- Analyzed actual results against plans and forecasts, recommending interventions where appropriate
Senior Claim Business Analyst
United Healthcare
01.2014 - 01.2016
- Presented findings and recommendations to senior leadership for approval
- Developed strong connections with internal business partners, cultivating trust in service delivery and a firm understanding of client needs
- Conducted user acceptance testing UAT sessions with key stakeholders
- Integrated standardized tools and templates to streamline cross-functional project management and create visibility to critical project information
- Analyzed actual results against plans and forecasts, recommending interventions where appropriate
- Monitored post-implementation performance metrics and recommended necessary adjustments
Education
Bachelor of Science (B.S.) - Human Services
University of Phoenix
Associate in Science (A.S.) - Healthcare Admin
University of Phoenix
HoustonSkills
- Change Management
- Tableau/ PowerBI / Orbit
- Process Improvement
- Business Analysis and Reporting
- Business Process improvement
- Internal auditing
Accomplishments
- 5+ Years of hiring experience
- 9+ Years of experience analyzing data and trends
- 17+ Years of experience in health care
Certification
Power BI
SQL - In Progress
Timeline
Business Analyst Consultant
Mindlance
08.2024 - 02.2025
Manager Claim Analyst and Remediation
United Healthcare
01.2019 - 05.2024
Senior Claim Business Analyst Team Lead
United Healthcare
01.2016 - 01.2019
Senior Claim Business Analyst
United Healthcare
01.2014 - 01.2016
Bachelor of Science (B.S.) - Human Services
University of Phoenix
Associate in Science (A.S.) - Healthcare Admin
University of Phoenix