TINA HALE
Katy,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 25 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
26
26
years of professional experience
Work History
Pca/Unit Secretary
Houston Methodist Hospital
Katy, TX
07.2020 - Current
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
Everise
Remote Work From Home Office
09.2023 - 11.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Manage over 50 calls per day
Customer Service Representative
Alorica
Remote Work From Home Office
02.2022 - 08.2023
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Pca
M.D.Anderson Hospital
Houston, TX
07.2019 - 07.2022
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Pca/Unit Secretary
Memorial Hermann Hospital
Houston, TX
01.2018 - 01.2020
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Cna
Forum At Memorial Woods
Houston, TX
05.2016 - 05.2018
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
Brookshire Nursing Home
Brookshire, TX
05.1998 - 01.2016
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Brookshire Nursing Center
Brookshire, TX10.1998
High School Diploma -
M.B.Smiley High School
Houston, TX05.1997
Skills
- Acute and Rehabilitative Care
- Emotional Support
- Patient Service
- Quality Patient Care
- Microsoft Excel
- Customer Relations
- Credit Card Payment Processing
- Microsoft Word
- Active Listening
- Documentation
Timeline
Customer Service Representative
Everise
09.2023 - 11.2023
Customer Service Representative
Alorica
02.2022 - 08.2023
Pca/Unit Secretary
Houston Methodist Hospital
07.2020 - Current
Pca
M.D.Anderson Hospital
07.2019 - 07.2022
Pca/Unit Secretary
Memorial Hermann Hospital
01.2018 - 01.2020
Cna
Forum At Memorial Woods
05.2016 - 05.2018
CNA
Brookshire Nursing Home
05.1998 - 01.2016
Certified Nursing Assistant - Certified Nursing Assistant
Brookshire Nursing Center
High School Diploma -
M.B.Smiley High School
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