Tina Hardy
Perry,IA
Summary
Strategic Services Operations Director with extensive experience in operational management and compliance oversight. Led initiatives to improve workflows and strengthen relationships, ensuring delivery of person-centered services. Expertise in staff training and quality assurance to enhance client outcomes and drive organizational impact.
Overview
38
38
years of professional experience
Work History
Services Operations Director
Vodec
Urbandale, IA
12.2021 - 06.2026
- Lead the development and implementation of new service models, strategic initiatives, and operational improvements that support growth and sustainability.
- Direct operations across multiple service lines to ensure efficient, effective,high-quality service delivery.
- Ensure programs achieve operational, financial, quality, and performance objectives while maintaining compliance with regulatory, contractual, accreditation, and funder requirements.
- Translated strategic priorities into operational plans, aligning HCBS programs with organizational goals and community needs to enhance service delivery.
- Identified opportunities to expand and integrate programs and services, enhancing access and improving client outcomes to strengthen organizational impact.
- Partner with senior leadership to develop long-term strategies that strengthen Benjamin Rose's position as a leader in aging and community-based services.
Service Manager
Vodec
Urbandale, IA
07.2021 - 12.2021
- Supervised, scheduled, coached, and directed staff to ensure effective service delivery.
- Ensure services and documentation meet organizational, state, and federal requirements.
- Review service documentation, GERs, and corrective action requirements.
- Coordinate programming between Day Habilitation, residential services, and other program areas.
- Promote positive behavioral supports and person-centered service delivery.
- Managed activity funds, program supplies, and transportation scheduling to support operational efficiency.
- Assisted with program budgeting and administrative tasks to align resources with organizational goals.
Day Services/Residential Services Supervisor
Vodec
Urbandale, Iowa
04.2018 - 07.2021
- Assessed client needs and facilitated support services to enhance resident well-being.
- Supervised daily operations and ensured compliance with safety regulations.
- Managed staff schedules and coordinated team activities for optimal coverage.
- Monitored resident activities to ensure compliance with program regulations.
- Documented incidents and resident progress reports to ensure compliance and support care planning.
- Coordinated daily transportation for residents to ensure timely access to programs and appointments.
- Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
Residential Services Assistant
Vodec
Urbandale, Iowa
08.2016 - 04.2018
- Facilitated community integration and socialization opportunities to enhance engagement.
- Enriched lives of individuals through tailored support and person-centered care.
- Assisted individuals in achieving their personal goals through tailored support and daily progress.
- Assist individuals in building knowledge and confidence in life skills.
- Teach skills that increase independence.
- Reinforce therapies, including speech, behavioral support, and physical therapy.
- Administer medications and keep accurate medication records.
- Support individuals with hygiene, including personal care tasks and grooming.
- Address needs with respect, dignity, and personal choice.
- Maintained accurate documentation to comply with program standards.
- Coordinate community integration and socialization opportunities that support positive engagement.
- Strengthen quality of life through consistent person-centered support.
- Guide individuals toward personal goals and greater self-direction.
- Build knowledge and confidence through life-skills instruction.
- Develop independence through skill-building and daily support.
- Support therapy plans, including speech, behavioral support, and physical therapy.
- Provide personal care and grooming support with sensitivity and professionalism.
- Provided care in a compassionate manner that prioritized individual needs. in a respectful manner that protects dignity and choice.
- Maintain documentation and complete required trainings accurately and on time.
- Create opportunities for community integration and socialization that improve participation.
- Advance individuals’ quality of life through goal-focused support.
- Drive progress toward personal goals through individualized guidance.
- Increase confidence and life-skill knowledge through direct instruction.
- Promote independence by teaching practical daily living skills.
- Support therapy carryover for speech, behavioral support, and physical therapy.
- Deliver respectful support that honors dignity and personal choice.
- Ensured compliance by meticulously maintaining documentation and training records. through accurate documentation and completion of required trainings.
Direct Support Professional
Country View Estates
Guthrie Center, Iowa
11.2013 - 07.2016
- Implemented behavioral support plans to promote positive behavior and well-being.
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in social interactions and community engagement activities.
- Collaborated with healthcare professionals to ensure comprehensive care for clients.
- Assisted with planning and coordination of activities and outings based on individual needs.
Various Customer Service positions
Various
05.1988 - 11.2013
- Earned recognition from management for delivering exceptional customer service. Providing exceptional customer service.
- Enhanced customer satisfaction through efficient problem resolution with knowledgeable and friendly service.
- Fostered collaboration by supporting and guiding colleagues in team efforts.
Education
Associate of Science - General Studies
DMACC
Boone, IASkills
- Operational management
- Strategic program development
- Compliance oversight
- Quality assurance
- Workflow optimization
- Budget management
- Client management
- Reporting procedures
- Stakeholder engagement
- Staff development
- Team building
- Time optimization
- Problem solving
- Communication strategies
Timeline
Services Operations Director
Vodec
12.2021 - 06.2026
Service Manager
Vodec
07.2021 - 12.2021
Day Services/Residential Services Supervisor
Vodec
04.2018 - 07.2021
Residential Services Assistant
Vodec
08.2016 - 04.2018
Direct Support Professional
Country View Estates
11.2013 - 07.2016
Various Customer Service positions
Various
05.1988 - 11.2013
Associate of Science - General Studies
DMACC