Tina Heiser
Berea,KY
Summary
Paralegal II experienced in low-income taxpayer case support at a legal aid clinic. Manages client intake, organizes case files, tracks deadlines, and prepares legal correspondence. Produces accurate, confidential documentation that supports timely attorney casework.
Overview
1
1
Language
13
13
years of professional experience
Work History
Paralegal II/Legal Assistant
AppalReD Legal Aid - LITC
Richmond, KY
01.2018 - Current
- Reviewed case details to determine eligibility under low-income taxpayer clinic guidelines.
- Supported intake process for low-income taxpayer cases within a legal aid clinic.
- Interviewed clients and collected key case information for associates.
- Scheduled client appointments and prepared case files for clinic consultations.
- Organized taxpayer records and supporting documents for efficient attorney review.
- Maintained calendars for court dates and case deadlines.
- Monitored and tracked filing deadlines to ensure compliance with legal requirements and timely submissions, response dates, and hearing preparation tasks.
- Organized and maintained case files to ensure all documentation was easily accessible for legal review. and documentation with accuracy and confidentiality.
- Updated and maintained client files according to established protocols to ensure accuracy and confidentiality. in line with established protocols.
- Delivered administrative support through managing phone coverage and handling appointment scheduling efficiently. through phone coverage and appointment scheduling.
- Drafted correspondence for clients and other attorneys.
- Assisted in drafting and reviewing legal correspondence to ensure clarity and compliance.
- Processed closing documents and transactional documents for legal review.
Office Administrative Assistant
Staffmark Staffing Agency
Richmond, KY
06.2013 - 08.2018
- Coordinated daily office administration and supported routine operations.
- Greeted customers and staff professionally, answered questions, and responded to phone and email inquiries.
- Supported daily office scheduling and front desk coverage.
- Managed correspondence, phone calls, and internal communication.
- Prepared letters, emails, memos, reports, and other business documents.
- Processed various financial documents including invoices and contracts., contracts, expense reports, and invoices.
- Assisted with recruiting, interviewing, and selection of candidates for open roles.
Education
High School Diploma -
Royal High School
Simi Valley, CA06-1984
Skills
- Legal research
- Document drafting
- Document preparation
- Legal correspondence
- Client intake
- Client interviewing
- Case management
- Case file organization
- Deadline tracking
- Calendar management
- Client communication
- Document analysis
- Power of attorney
Languages
Spanish
Limited
Timeline
Paralegal II/Legal Assistant
AppalReD Legal Aid - LITC
01.2018 - Current
Office Administrative Assistant
Staffmark Staffing Agency
06.2013 - 08.2018
High School Diploma -
Royal High School