Tina Higginbotham
DeMotte,IN
Summary
Accomplished Operations Manager with a proven track record at Adma Inc., enhancing team leadership and customer service excellence. Expert in employee relations, conflict resolution, and staff training, leading to significant performance improvements. Achieved streamlined inventory management, ensuring timely delivery with a focus on high-quality service delivery and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Operations Manager
Adma Inc. D.b.a The UPS Store #5219,2408,2169&5158
05.2010 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Manager
Double Dog
06.2008 - 09.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Food and Beverage Manager
Papi Chulo's
02.1997 - 08.2008
Skills
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Staff training
Timeline
Operations Manager
Adma Inc. D.b.a The UPS Store #5219,2408,2169&5158
05.2010 - Current
Manager
Double Dog
06.2008 - 09.2010
Food and Beverage Manager
Papi Chulo's
02.1997 - 08.2008
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