Tina Hoffman
Mesa,AZ
Summary
Dedicated 911 Dispatcher offering 20 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Extensive training in incident command and responding to persons with mental illness and domestic violence protocols.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of 2 towns, Wheeling and Des Plaines, Illinois.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
25
25
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Village Of Wheeling/Wheeling Police Department
Wheeling, Illinois
09.2002 - 06.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Identified issues, analyzed information and provided solutions to problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Community Service Officer
Village Of Wheeling / Wheeling Police Department
Wheeling, IL
08.1997 - 09.2002
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Patrolled assigned zones to look for criminal violations and safety issues.
- Used equitable strategies to fairly enforce city ordinances.
- Identified violations, collaborated with local law enforcement to address concerns and testified in court as to details of offenses.
- Wrote citations for offenders and explained procedures.
- Prepared and distributed meals and monitored safety of prisoners.
Education
Psychology
University of Wisconsin - Milwaukee
Milwaukee, WIHigh School Diploma -
Nicolet High School
Glendale, WI06.1989
Skills
- Computer-aided dispatching
- Police procedures
- Information intake
- Map reading skills
- Organization and Time Management
- Multitasking Abilities
- Analytical and Critical Thinking
- Written Communication
- Decision Making
- Problem-Solving
- Dependable and Responsible
- Training and Development
- Data Entry
- Attention to Detail
Accomplishments
911 Telecommunicatior-
CTO (Communications training officer)
ATL (assistant team lead)
LEADS (Law Enforcement Automated Data System) delegate
Instructor for CPA (Citizens Police Academy)
Certification
Numerous- see attached
Timeline
911 Telecommunicator
Village Of Wheeling/Wheeling Police Department
09.2002 - 06.2022
Community Service Officer
Village Of Wheeling / Wheeling Police Department
08.1997 - 09.2002
Psychology
University of Wisconsin - Milwaukee
High School Diploma -
Nicolet High School