Open To Work
Tina Holmes
Lowes Home Centers
Fredericktown,OH
Work Preference
Desired Job Title
Customer Service CashierCustomer Service RepresentativeCashier
Location Preference
Remote
Important To Me
401k matchWork from home option
4
years of professional experience
Customer Service Professional experienced in enhancing customer satisfaction and effectively resolving inquiries. Achieved operational efficiency through strong problem-solving skills and team collaboration in high-pressure situations. Focused on leveraging expertise in transaction management and customer engagement to drive increased satisfaction.
Work History
Customer Service Cashier
1 Year 2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure a smooth checkout experience.
- Trained new cashiers on operational procedures and customer service standards.
- Ensured compliance with company policies for handling cash and returns.
- Upsold promotional items, enhancing overall customer satisfaction and engagement.
- Handled customer complaints and resolved issues promptly and effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Collaborated with team members to maintain smooth operations during peak hours.
- Enhanced customer experience by providing prompt and accurate transactions.
Customer Service Representative
1 Year 7 Months- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed transactions accurately using company-specific software and cash handling procedures.
- Collaborated with team members to enhance service delivery and improve customer satisfaction levels.
- Managed customer accounts by updating information and ensuring compliance with company policies.
- Managed front end of our store,
Cashier
1 Year 2 Months- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Greeted students and faculty
- Collaborated with team members to enhance workflow and improve service delivery.
- Monitored cash register operations for accuracy, identifying discrepancies proactively.
Education
High School Diploma
- Completed AP course in Accounting
Skills
Cash register operation
Cash handling
Time management
Customer complaint resolution
Customer engagement
Time management
Conflict resolution
Conflict resolution
Timeline
Customer Service Cashier
Lowes Home Centers
06.2025 - CurrentRead More
Customer Service Representative
District Image
10.2023 - 05.2025Read More
Cashier
Kenyon College, AVI
08.2022 - 10.2023Read More
Lexington
High School Diploma
Read More