Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
Generic

Tina Hudson

Alexandria,VA

Summary

Spa professional with track record of elevating spa experiences and operational success. Proven ability to optimize service quality while maintaining collaborative work environment. Known for adaptability and focus on achieving exceptional client satisfaction through strategic planning and team leadership.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Spa Director

Fountains Day Spa
09.2018 - Current
  • Utilizes strong customer service skills to greet visitors and guests, displaying a positive image and professional appearance with a customer retention rate of 12% through proactive communication and follow-up
  • Enhanced guest satisfaction by implementing innovative spa treatments and services.
  • Responded promptly to guest complaints or concerns, resolving issues effectively to ensure customer satisfaction
  • Organized special events aimed at attracting new clients and increasing brand visibility within the community.
  • Demonstrated excellent problem-solving skills when dealing with difficult situations or demanding guests
  • Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
  • Assisted guests in selecting appropriate spa services based on their needs and preferences
  • Boosted overall revenue by designing attractive seasonal packages and promotions.
  • Trained and managed a team of up to 10 estheticians/ massage therapists and assistants, resulting in improved customer service and employee satisfaction
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Developed training manual for new front desk staff members outlining standard operating procedures (SOPs) for efficient operations
  • Recommended and sold skincare products to clients, resulting in a 30% increase in retail sales
  • Managed a high volume of phone calls, efficiently addressing inquiries and scheduling appointments
  • Creates and edits Instagram, Facebook, Twitter, and Google business posts and weekly emails through Constant Contact for advertising spa promotions and specials

General Manager

Bon Vivant Café
03.2017 - 09.2018
  • Conducted resume and application screening, scheduled and conducted interviews
  • Hired, trained, and guided store employees in delivering excellent customer service
  • Monitored and managed store staff by regularly conducting performance assessments and setting challenging goals to improve operational performance
  • Created visually appealing retail product displays that increased customer engagement and boosted sales
  • Schedule and conduct team meetings
  • Implemented inventive marketing strategies to drive increased sales with minimal impact on labor budgeting
  • Responsible for placing vendor orders to ensure stock is current and up-to-date
  • Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
  • Achieved sales targets consistently by implementing targeted promotions and upselling techniques

General Manager

Decorium Gift and Home
08.2014 - 12.2016
  • Provided excellent customer service by being readily available to respond to inquiries with in-depth knowledge of products and services
  • Created visually appealing merchandise displays that increased customer engagement and boosted sales
  • Developed and executed visual merchandising strategies to enhance product visibility and drive sales
  • Processed purchase orders and maintained Excel spreadsheets to track payment of all invoices
  • Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
  • Created and edited marketing ads for Alexandria Gazette, Alexandria Times, and Snap Retail
  • Responsible for coordinating the scheduling for all installations, inbound deliveries, and staging
  • Trained all new associates on essential duties and responsibilities and ensured associates were knowledgeable about all products and services
  • Resolved escalated customer complaints promptly while maintaining positive relationships with customers

Senior Operational Representative

Capital One Bank
01.2007 - 09.2014
  • Identified out-of-balance conditions pertaining to branch and offsite ATM terminals and reconciled accounts to appropriate general ledgers
  • Balanced Cash Advance DDA Account daily and allocated credits/debits to appropriate branches
  • Identified missing teller paperwork and communicated with departments and bank branches
  • Scheduled and coordinated meetings with other departments, such as Adjustments and IP, as requested to find outages
  • Maintained financial files according to policy
  • Processed member's deposits, withdrawals, bill payments, and payroll deductions
  • Opened and closed customer accounts
  • Posted all transactions to general ledger accounts
  • Submitted bond applications to the Federal Reserve
  • Placed weekly orders for vault cash for all branches
  • Answered multi-line phone system to answer customer inquiries

Education

High school diploma -

American School of Correspondence (Home School Program)
Richmond, VA
01.2008

Skills

  • Verbal and written communication
  • Account management
  • Administrative experience
  • Clerical experience
  • Social Media Management
  • Retail sales
  • Canva
  • Email Marketing
  • Conflict management
  • Merchandising
  • MINDBODY
  • Customer service
  • Interviewing
  • Sales
  • Office Management
  • Cash handling
  • Marketing
  • Communication skills
  • Organizational skills
  • Microsoft Excel
  • Microsoft Office
  • Google Docs
  • Front desk
  • Decision-making skills
  • Leadership
  • Spa operations
  • Management
  • Customer retention
  • Store management

Accomplishments

  • Increased office organization by developing a more efficient filing system and customer database protocols.
  • Promoted to Manager after 4 months of employment.
  • Received a merit raise for strong attention to detail, exemplary customer service, and team player attitude.
  • Successfully planned and executed corporate meetings, lunches, and special events for a small Design Firm.
  • Successfully managed a family restaurant, increasing sales by 18 percent through quality food and exceptional service.
  • Rejuvenated employee morale and improved profits
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

T69836348, 10/01/18, 10/01/24

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Spa Director

Fountains Day Spa
09.2018 - Current

General Manager

Bon Vivant Café
03.2017 - 09.2018

General Manager

Decorium Gift and Home
08.2014 - 12.2016

Senior Operational Representative

Capital One Bank
01.2007 - 09.2014

High school diploma -

American School of Correspondence (Home School Program)

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Tina Hudson