Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Jang

Burlingame,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Currently seeking new industry that will utilize all the skills developed over the past 25+ years.


Overview

15
15
years of professional experience

Work History

Quality Assurance

See's Candies
09.2023 - Current
  • SEASONAL position to enrich personal goals to embark on new and different experiences while incorporating my 20+ years of business savvy.
  • Improve product quality by implementing rigorous testing processes and protocols.
  • Work with Candymakers and Chocolatiers to produce quality products without compromise.

Broker /Insurance Agent

Paragon Commercial Insurance Brokers
01.2009 - Current
  • PART TIME, per current client base
  • Negotiate favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
  • Conduct regular reviews of client accounts to identify areas for improvement or adjustments needed based on changing market conditions.
  • Provide exceptional customer service, addressing any concerns or questions from clients promptly and professionally.

Owner and Agent

Farmers Insurance Agency
10.2008 - 01.2023
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Bachelor of Science - International Business Marketing

San Francisco State University
San Francisco
05.1994

Skills

  • Project management
  • Attention to detail
  • Technical knowledge
  • Critical thinking
  • Analytical thinking
  • Performance monitoring
  • Adaptability
  • Conflict resolution
  • Organizational skills
  • Time management
  • Customer Service
  • Relationship Building
  • Deadline Adherence
  • Effective Multitasking
  • Strong Work Ethic
  • Budget Preparation

Timeline

Quality Assurance

See's Candies
09.2023 - Current

Broker /Insurance Agent

Paragon Commercial Insurance Brokers
01.2009 - Current

Owner and Agent

Farmers Insurance Agency
10.2008 - 01.2023

Bachelor of Science - International Business Marketing

San Francisco State University

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Tina Jang