Tina Jenkins
Virginia Beach,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Norfolk City Parks & Recreation
03.2022 - Current
- Work with Director and Senior Management to complete HR personnel action forms
- Used customer service skills and analytical nature to resolve citizen concerns.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as liaison for Payroll Department to ensure all payroll issues are resolved.
- Work with Senior Management to ensure each Bureau annual performance reviews are completed.
- Update and maintain Parks & Recreation webpage.
- Communicate with Senior Management to ensure their Bureaus are aware of update city policies.
- Create 30/60/90 training plan for administrative assistant position.
- Coached new hires on city processes while managing employees to achieve maximum production.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed as Secretary for Norfolk Recreation Commission Board.
Store Manager
Coastal Edge
06.2021 - 01.2022
- Lead an environment of productivity by ensuring store staff has the knowledge and skills to meet store goals for sales and customer engagement.
- Provide coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations.
- Ensure all loss prevention and safe work protocols are being followed.
- Create and maintain a fun and positive store environment for customers and store team.
- Supports the company’s marketing events and grows relationships in the community to generate brand awareness and drive traffic.
- Recognize and develop staff for growth within the company.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Guest Lead
Altar'd State
09.2019 - 06.2021
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Develop team to accomplish the store's business objectives through coaching, retention, and motivation
- Ensures attainment of sales and inventory shortage goals
- Keep stockroom organized and clean per Altar'd State standards receive and process all shipments
- Assist with markdowns and remarks
- Provide excellent guest service by anticipating
guest's needs, exceeding expectations - Serve as Manager on Duty
- Implements merchandise presentation,
restocking and recovery to maximize
productivity - Holds self and employees accountable for
achievement of KPI goals - Manages conflict and coaches by applying
company's recommended processes, standards
and guidelines. - Empowers and involves employees in decision-
making processes - Develop community relationship for Mission
Monday - Resolved problems using tact and diplomacy by
calmly communicating directly with customers or employees.
Office Manager
Vineyard Community Church
12.2017 - 09.2019
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, and that clerical functions are properly assigned and monitored.
- Purchase office supplies, equipment and maintain proper stock levels.
- Produce weekly financial reports to overseeing pastors
- Manage 80K budget
- Maintain and train staff on database programs, Planning Center and Community Church Builders.
- Manage contract and price negotiations with office vendors, service providers and office lease.
- Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
Site Supervisor
Ricoh Americas Corporation
07.2017 - 12.2017
- Supervise day-to-day operation for a 2-person site.
- Handle formal contact with customers on a daily basis.
- Provide training on workflow and machine operations.
- Completes site reports and other paperwork on time and accurately.
- Maintains positive internal working relationships with all department employees by communicating in a professional manner.
- Meets quality and deadline standards by the effective use of job scheduling practices.
- Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
Lead Pastor
Crossroads Vineyard Church
01.2013 - 03.2017
- Oversee 20+ Sunday morning volunteers.
- Organize outreach events that include marketing and recruitment.
- Manage annual marketing plan for the church.
- Prepare and manage income and expense budget of 80K.
- Oversee church board.
- Train and recruit volunteers.
- Implement church mission by planning and leading worship services.
- Partner with church leaders to reached out to unchurched, new residents or inactive church members.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Provided spiritual care through visitation, counseling, and prayer.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Authored sermons, speeches and other religious materials.
Membership Director
South Hampton Roads YMCA
07.2008 - 01.2013
- Prepare the annual income and expense budgets of $1.3 million for the Membership Department and Housekeeping Department
- Optimized operational systems to maintain effective budgets and accurate documentation for permanent records
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Oversaw staff development through in-depth trainings, workshops, and other learning opportunities
- Implemented monthly Member's Appreciation Day
- Lead 2010 and 2011 We Build People Community
- Campaign Raised $30K from 2010 and 2011 for We Build People Community
- Campaign Developed nine Membership Campaign Business Plans
- Managed annual Open Doors Scholarship program
- Organize Active Older Adults Day event annually
- Assisted with organizing Healthy Kid's Day and America On the Move Day with the Health and Wellness and Child Care Director annually
- Manage Social Media Marketing
- Provided leadership with the Sentara Explorer Health transition
- Develop community relationships with the Hilltop East Shopping Center Businesses
Education
Bachelor of Arts - Communication And Rhetoric
Regent University
Virginia Beach, VA12.2016
High School Diploma - undefined
Pine Forest High School
Skills
- Microsoft Office
- Decision-making
- Marketing plan
- Collaborative Leadership
- Meeting Coordination and Support
- Coaching and Training
- Senior Leadership Support
- Evaluate Performance
- Training and Development
- Written Communication
- Customer Service Management
- Travel Coordination
Timeline
Office Manager
Norfolk City Parks & Recreation
03.2022 - Current
Store Manager
Coastal Edge
06.2021 - 01.2022
Guest Lead
Altar'd State
09.2019 - 06.2021
Office Manager
Vineyard Community Church
12.2017 - 09.2019
Site Supervisor
Ricoh Americas Corporation
07.2017 - 12.2017
Lead Pastor
Crossroads Vineyard Church
01.2013 - 03.2017
Membership Director
South Hampton Roads YMCA
07.2008 - 01.2013
Bachelor of Arts - Communication And Rhetoric
Regent University
High School Diploma - undefined
Pine Forest High School
Similar Profiles
JOSE MARES JR.JOSE MARES JR.
Recreation Aide at City of League City - Parks and RecreationRecreation Aide at City of League City - Parks and Recreation
Jordan FinleyJordan Finley
Recreation and Maintenance Specialist at Parks and Recreation, City of Kansas CityRecreation and Maintenance Specialist at Parks and Recreation, City of Kansas City
Dana FlemmingDana Flemming
Manager/Head Rosarian at City of Kansas City, Mo Parks and RecreationManager/Head Rosarian at City of Kansas City, Mo Parks and Recreation
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Joshua GarmonJoshua Garmon
Senior Advisor, Area Development at ALSAC St. Jude Children's Research HospitalSenior Advisor, Area Development at ALSAC St. Jude Children's Research Hospital