Tina Jones
Washington,D.C
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Monitor
Delta T Group/ St. Josephine Women's Shelter
Washington, DC
06.2023 - Current
- Conducted regular room inspections for cleanliness, safety hazards, and adherence to facility rules.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Prepared patients for self-management and decision-making responsibilities.
- Performed administrative duties such as filing documents or preparing reports related to resident care.
- Provided guidance and support to residents regarding personal development goals, behavior management plans, and conflict resolution strategies.
- Maintained records of resident activities and progress, including incident reports and daily log entries.
Security Guard
Allied Universal
Washington, DC
02.2021 - 11.2023
- Identified suspicious activity to determine appropriate response.
- Issued visitor badges and access cards to authorized personnel.
- Investigated suspicious activity and reported findings to management.
- Administered first aid when necessary in accordance with training guidelines.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Home Health Aide
MBI Logistics
Washington, DC
10.2021 - 08.2023
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Engaged patients in recreational activities such as reading books or playing games.
- Prepared meals and snacks according to prescribed diets.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Documented patient status and reported changes in care needs.
- Assisted with client personal care needs to foster independence and well-being.
Concierge
Planned Companies
Alexandria, Virginia
10.2018 - 02.2021
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured safekeeping of packages and deliveries for guests.
Security
Contemporary Services Corporations
Washington, DC
09.2017 - 10.2018
- Monitored security cameras to ensure safety and security of all guests.
- Configured security settings at server level as well as individual user accounts according to company's security policy guidelines.
- Assisted with maintaining accurate records of all security logs and reports related to security incidents.
- Notified security staff of suspected cheating, fraud and security concerns.
- Controlled security alarm activation at campus buildings and delivered security protection during scheduled and unscheduled campus closings.
- Ensured compliance with aviation security regulations.
Education
High School Diploma -
ROOSEVELT HIGH SCHOOL
06.2008
Skills
- Incident reporting
- Behavior management
- Conflict resolution
- Patient care
- Record keeping
- Safety inspections
- Customer service
- Team collaboration
- First aid
- Emergency response
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Positive reinforcement
- Safety awareness
- Multitasking capacity
Languages
English
Timeline
Monitor
Delta T Group/ St. Josephine Women's Shelter
06.2023 - Current
Home Health Aide
MBI Logistics
10.2021 - 08.2023
Security Guard
Allied Universal
02.2021 - 11.2023
Concierge
Planned Companies
10.2018 - 02.2021
Security
Contemporary Services Corporations
09.2017 - 10.2018
High School Diploma -
ROOSEVELT HIGH SCHOOL
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