TIna Kang
Honolulu,HI
Summary
Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.
Overview
13
13
years of professional experience
Work History
Branch Manager
LoanDepot
12.2022 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held first-time home buyer seminars with attorneys and realtors to provide education on home buying process.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Worked with underwriters to fix application problems and resolve issues.
Assistant Sales Manager
Celebrity Home Loans
09.2021 - 12.2022
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans..
- Built networking and referral systems through realtors and title companies.
- Held first-time home buyer seminars with attorneys and realtors to provide education on home buying process.
- Explained very technical financial information to applicants in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Checked loan documents for accuracy prior to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Senior Loan Officer
Island Pacific Home Loans
01.2019 - 09.2021
- Submitted loan applications to underwriter for verification and recommendations.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
- Examined customer loan applications for loan approvals and denials.
Senior Mortgage Loan Processor
Mann Mortgage
09.2016 - 08.2018
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Prepared file for final clear-to-close by branch management.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Set up and completed loan submission packages.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Sr Mortgage Processor
Home Loan Center, DBA Lending Tree
11.2010 - 01.2015
- Coordinated closing process with attorneys, title companies, and government clerks.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared file for final clear-to-close by branch management.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Analyzed borrower credit reports and income statements to verify accuracy.
Education
No Degree - Liberal Arts And General Studies
Honolulu Community College
Honolulu, HIGED
Richmond Virginia08.2020
Skills
- Process Improvement
- FHA Loan Process Background
- Relationship Building
- Underwriting Knowledge
- Processing Procedures
- Pipeline Management
- Title Examination
- Appraisal Review
- Document Review
- Financial Document Review
- Generating Reports
- Loan Origination
Languages
Korean
Native or Bilingual
Timeline
Branch Manager
LoanDepot
12.2022 - Current
Assistant Sales Manager
Celebrity Home Loans
09.2021 - 12.2022
Senior Loan Officer
Island Pacific Home Loans
01.2019 - 09.2021
Senior Mortgage Loan Processor
Mann Mortgage
09.2016 - 08.2018
Sr Mortgage Processor
Home Loan Center, DBA Lending Tree
11.2010 - 01.2015
No Degree - Liberal Arts And General Studies
Honolulu Community College
GED
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