Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for compassionately addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Snowboard instructor/hill supervisor -seasonal
Vail Resorts Inc
7100 Riverview Rd
12.2008 - Current
Monitored adherence to safety protocols by instructors and students to promote a secure learning environment
Developed tailored safe and fun lesson plans to enhance student learning and engagement.
Coordinated with team members to enhance group lesson sizes and dynamics for improved student engagement
Addressed disputes among staff and guests to maintain a harmonious environment.
Recorded and input employee hours and class sizes to management
Labor and Delivery OR support associate
Summa Health
Akron
04.2024 - 03.2026
Coordinated communication and support for multidisciplinary team in fast-paced operating room
Efficiently used sterile field and aseptic cleaning techniques to open OR cases in a timely manner
Created and implemented supply management techniques in compliance with ODH guidelines
Provided compassionate care during patient transport to recovery environment
Unit Secretary Labor and Delivery
Summa Health System - Akron Campus
Akron
03.2022 - 04.2024
Coordinated communication between medical staff and patients during labor and delivery.
Managed patient records and maintained confidentiality in a fast-paced environment.
Scheduled appointments and procedures to ensure timely patient care services.
Sterile Supply Technician
Summa Health-Akron City Hospital
Akron
09.2021 - 03.2022
Assembled sterile packs for surgical procedures according to established protocols.
Managed inventory of surgical supplies to ensure availability and compliance.
Collaborated with healthcare staff to prioritize urgent supply needs effectively.
Trained new staff on safety standards and sterilization techniques consistently.
Collaborated with other departments within the hospital system in order to ensure seamless delivery of services throughout the facility.
Professional Nanny
Emily MacDowell RN; BSN
Wadsworth
06.2019 - 06.2021
Provided attentive care and supervision for children in a safe environment.
Planned and organized daily activities to promote physical and cognitive development.
Developed and implemented age-appropriate educational activities to stimulate learning and development.
Coordinated meal preparation, ensuring nutritious options catered to dietary needs.
Preschool Lead Teachet
Lots of Tots
Barberton
05.2009 - 06.2016
Developed engaging lesson plans tailored to preschool children's developmental needs.
Led daily classroom activities to foster a positive learning environment.
Implemented behavior management strategies to promote respectful interactions among children.
Established strong relationships with parents to support children's growth and education.
Education
Child Developement Associate - Early Childhood Education And Care
Geibelstadt Army Family Advocacy Aprogram
Geibelstadt , Germany
01.1996 - 12.1997
Norton High School
Norton , OH
Skills
Customer relationship management
Team coordination
Telephone reception
EMR / EHR
Appointment scheduling
Information management
Strong organization
Medical terminology proficiency
Medical office administration
Multi-line phone system operation
Customer and client relations
Supply management
Verbal and written communication
Service-oriented mindset
Professional and polished presentation
Positive and professional
File management
Safety protocols
Lesson planning
Group dynamics
Safety training
Timeline
Labor and Delivery OR support associate
Summa Health
04.2024 - 03.2026
Unit Secretary Labor and Delivery
Summa Health System - Akron Campus
03.2022 - 04.2024
Sterile Supply Technician
Summa Health-Akron City Hospital
09.2021 - 03.2022
Professional Nanny
Emily MacDowell RN; BSN
06.2019 - 06.2021
Preschool Lead Teachet
Lots of Tots
05.2009 - 06.2016
Snowboard instructor/hill supervisor -seasonal
Vail Resorts Inc
12.2008 - Current
Child Developement Associate - Early Childhood Education And Care