Tina Kosier

Managed inbound calls and placed customer orders.

Managed online order intake, placed orders for customers, and scheduled customer notifications before arrival.

Created new accounts to support onboarding and account setup.

Processed credit card and credit transactions to complete customer payments.

Managed inbound call handling and outbound customer call outreach.

Coordinated patient check-in and check-out to support clinic flow and maintain accurate records.

Established new patient chart setup procedures and ensured accurate intake documentation preparation.

Entered complete information into computer system databases to support accurate recordkeeping and processing.

Processed copays and applied transactions to account balances to support billing accuracy.

Demonstrated commitment to in-depth patient learning through direct patient interaction.

Was certified and remained at home to provide continuous in-home care for father until passing.

Monitored all evening activities to ensure operational continuity.

Monitored building access and security controls to maintain site safety.

Provided exceptional support in managing daily operations and maintaining facility standards.

Assisted in organizing events, ensuring seamless execution and participant satisfaction.

Conducted routine inspections to uphold safety compliance throughout the school environment.

Managed multi-position console operations and communication systems to support timely call processing.

Managed internal-to-external call routing for three Nuvance-affiliated hospitals to support communications continuity.

Monitored emergency device and alarm systems to ensure continuous readiness.

Managed call log, code, and repair request records to support efficient troubleshooting and repair workflows.

Led onboarding training for all new hires to ensure readiness for assigned roles.

Handled high call volume inbound calls to support member and provider communication needs.

Oversaw other health advisors to maintain efficiency and quality of service delivery.

Managed claim documentation and issue follow-up to support supervisor reporting and meet established resolution timeframes.

Assisted workforce with call-back support to address coverage needs as required.

Monitored multi-position consoles and communication systems to route and process calls in a timely manner.

Managed call connectivity between internal stakeholders and external parties for three Nuvance Health hospitals.

Managed continuous monitoring of emergency devices and alarm systems to maintain safety coverage.

Managed detailed recordkeeping for call logs, codes, and repair requests to support accurate tracking and follow-up.