Tina Lam
Lakewood,CA
Summary
Knowledgeable hospitality professional with solid history of managing bar operations and leading teams to deliver exceptional service. Proven success in menu development and inventory management, ensuring high-quality offerings and cost efficiency. Demonstrated expertise in staff training and fostering collaborative work environment. Frequently commended as efficient, detail oriented and hard-working by employers. Known for delivering consistent results under changing demands and can be relied upon to help the company achieve its goals.
Overview
2027
2027
years of professional experience
Work History
Bar Director
A Restaurant
Long Beach, CA
2022 - Current
- Developed and designed the beverage program for the River Jetty Restaurant Group
- Developed and delivered comprehensive training programs to enhance employee performance and service quality.
- Assisted in barrel programs for the company
- Directed, managed and trained a team of 50+ staff members
- Facilitated onboarding sessions, ensuring new hires understood operational standards and company culture.
- Lead bar training for new restaurant opening
- Developed training programs to meet company objectives.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes
- Curated and developed craft cocktails for menus
- Reduced waste by teaching proper pouring techniques and portion control methods to trainees.
- Managed all departments of the restaurant from front of house to back of house
- Built strong guest experiences and purveyor relationships
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Bartender
Nobu
Newport Beach, CA
2021 - 2022
- Maintained bar par levels and cleanliness
- Executed all beverages in a quick and efficient manner
- Collaborated with the creation of the monthly cocktail and nationwide cocktail competition
- Attended to guests to create memorable experiences
Bar Lead
Old Brea Chop House
Brea, CA
2020 - 2021
- Strategized how to create memorable experiences for guests
- Organized the bar to proper par levels and developed a system for bar efficiency
- Oversaw training and implemented proper bar techniques
- Took initiative to collaborate with owners and clientele to design new items and menus to stay ahead of client demand
Bar Manager
Chainina Steakhouse
Long Beach, CA
2018 - 2020
- Strategized how to create memorable experiences for guests
- Managed a team of ten staff
- Oversaw training, inventory, and was first line of defense for all problem solving opportunities
- Took initiative to collaborate with owners and clientele to design new items and menus to stay ahead of client demand
- Led bar staff in delivering exceptional customer service and maintaining high operational standards.
- Developed and implemented innovative cocktail menus aligning with seasonal trends and customer preferences.
Corporate Trainer
Watergrill South Coast Plaza
Costa Mesa, CA
2016 - 2018
- Assisted and delivered comprehensive training programs to enhance employee performance and service quality for site openings.
- Supervised a team, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Collaborated with management to identify skills gaps and design targeted training initiatives.
- Trained staff of 10+ in cocktail preparation and bar service techniques, enhancing customer satisfaction.
- Consistently maintained a high level of cleanliness and organization, leading by example for new staff members.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Met training needs with well-organized, factual programs based on contemporary requirements.
Owner
The Speakeasy
Huntington Beach, CA
2012 - 2016
- Raised capital, executed demographic studies, vetted all contracts and vendors, hired all staff, and created a successful business plan
- Facilitated all bulk ordering, marketing, finances, accounting, training, core system selection, and oversaw all corporate decisions
- Measured profitability and invested in staff retention, maintaining a low turnover rate
- Developed innovative cocktail menus to enhance customer experience and drive repeat business.
- Managed staff training programs, improving service quality and team efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Designed marketing strategies that increased brand awareness and attracted diverse clientele.
- Analyzed customer feedback to identify trends and adjust offerings accordingly for improved satisfaction.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Mixologist
Cosmopolitan Hotel and Casino
Las Vegas, NV
2011 - 2012
- Crafted unique cocktail recipes, enhancing guest experience and driving bar sales.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Trained and mentored junior mixologists on advanced techniques and customer service standards.
Bartender
RA Sushi
Tustin, CA and Las Vegas, NV
2008 - 2012
Bartender
Vdara Hotel
Las Vegas, NV
2010 - 2011
Bartender
Avec Nightclub
Huntington Beach, CA
2009 - 2010
Bartender
Lucky Strike Lanes
Orange, CA
2006 - 2010
Education
WSET Level 2 Award - Wine And Spirit Education Trust
The Neptune School of Wine
Costa Mesa, CA12-2017
Union Pour Card -
Unite Here Bartenders Local 165
Las Vegas, NV06-2011
Bachelor of Science - Psychology
University of California, Irvine
Irvine, CA05-2005
Skills
- Self-starter - Raised capital, conducted demographic study, and opened a successful bar/restaurant
- Quick learner - Was immediately placed into training leadership roles
- Meticulous and efficient – Took initiative to oversee all inventory and ordering Takes initiative to collaborate to increase profitability and efficiency
- Leadership – Depended on by all management to train and lead teams Invests in professional development of staff, resulting in multiple internal promotions
- Great multitasking skills
- Effective communication and consumer advocate
- Teachable with servant leadership approach
- Product knowledge expert, resulting in effective training and team counseling
- Operational efficiency
- Recruitment and hiring
- Menu development
- Guest relationship building
Accomplishments
- Proficient in Microsoft and Google Docs to develop inventory tracking spreadsheets and documents.
- Collaborated with team in the development of new menus.
- Resolved product issue through consumer testing.
- Saved the company money in inventory costs by finding new purveyors and product control.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Botanist gin contestant winner for a Negroni featured on the menu.
Languages
Vietnamese
Native or Bilingual
Spanish
Limited Working
Timeline
Bar Director
A Restaurant
2022 - Current
Bartender
Nobu
2021 - 2022
Bar Lead
Old Brea Chop House
2020 - 2021
Bar Manager
Chainina Steakhouse
2018 - 2020
Corporate Trainer
Watergrill South Coast Plaza
2016 - 2018
Owner
The Speakeasy
2012 - 2016
Mixologist
Cosmopolitan Hotel and Casino
2011 - 2012
Bartender
RA Sushi
2008 - 2012
Bartender
Vdara Hotel
2010 - 2011
Bartender
Avec Nightclub
2009 - 2010
Bartender
Lucky Strike Lanes
2006 - 2010
WSET Level 2 Award - Wine And Spirit Education Trust
The Neptune School of Wine
Union Pour Card -
Unite Here Bartenders Local 165
Bachelor of Science - Psychology
University of California, Irvine