Tina Laudenbach
Saint Cloud,MN
Summary
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes.
Overview
14
14
years of professional experience
Work History
Delivery Courier
FedEx
Saint Cloud, Minnesota
08.2021 - 09.2026
- Delivered FedEx packages along assigned local routes.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Handled customer questions and delivery issues professionally.
- Delivered exceptional customer service during package pickups and deliveries.
- Obtained customer signatures for FedEx deliveries.
- Verified package labels and addresses before delivery.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Adjusted routes in real-time based on traffic conditions or customer requests.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
- Promptly responded to emergency calls for urgent deliveries within specified time frames.
- Coordinated parcel delivery using strong time management skills.
- Loaded and unloaded packages from delivery vehicle.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Reviewed shipping documents for accuracy and compliance with regulations. to determine nature of load and presence of hazardous materials.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Reviewed shipping documents for accuracy and compliance with regulations to determine nature of load and presence of hazardous materials.
- Communicated customer complaints, requests and feedback to company management.
Warehouse/Route Coordinator
Saint Cloud Times- Gannett
Saint Cloud, Minnesota
10.2012 - 11.2020
- Scheduled and coordinated daily routes for drivers.
- Utilized mapping software to create optimized routes based on customer needs.
- Reviewed route coverage for absences, vacancies, and late starts.
- Provided feedback on driver performance and suggested improvements.
- Provided support to drivers in the event of a route disruption.
- Updated carrier route changes and service requests.
- Assisted in resolving disputes between customers, vendors, and drivers.
- Informed upper management or department heads of items loaded or problems encountered.
Education
Wadena High School
Wadena, MNSkills
- Delivery coordination
- Route optimization
- GPS systems
- Time management
- Vehicle inspection
- Customer service
Timeline
Delivery Courier
FedEx
08.2021 - 09.2026
Warehouse/Route Coordinator
Saint Cloud Times- Gannett
10.2012 - 11.2020
Wadena High School