Tina Lawson
Polk City
Summary
Dedicated and dependable individual with 48 years of experience in restaurants. Detail oriented and experienced restaurant server and bartender passionate about food and beverages. A multi-tasker who excels in food and beverage service, and server training with a continued goal of creating great guest service experience and returning guest.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Bartender
Moose Lodge #1023
Winter Haven
08.2024 - 08.2026
- Delivered exceptional customer service, creating a welcoming atmosphere for patrons.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar inventory to maintain optimal stock levels for events.
- Maintained cleanliness and organization of the bar area and equipment.
- Completed bar opening and closing tasks to ensure readiness for service. including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server/Server Trainer
Storybook Dining with Snow White @ Artist Point
11.2017 - 08.2024
- Served guests and trained cast on themed customer service, food & beverage knowledge, entertainment, wave seating service expectations, and company standards to enhance guest experience.
- Worked in a fast-paced environment at Disney World, providing exceptional service to guests.
- Collaborated with entertainment to facilitate guest interactions, ensuring every guest engaged with all elements of their experience.
- Use MATRA system to enter orders, print checks, cash out guests, enter discounts, room charges and dining plans.
Server/Bartender/Manager
Angie's Kitchen
10.2020 - 05.2022
- Recruited and hired new employees, managed payroll registration, and assigned login numbers.
- Trained servers and bartenders on service protocols and menu items.
- Set up POS and maintain it, set up menus and more.
- Executed all duties as a server, bartender, and manager, including scheduling shifts, processing discounts, and managing payroll submissions.
- THE HAMPTONS GOLF COMMUNITY
Server/Server Trainer/Hut Captain
Rainforest Cafe
04.2017 - 05.2018
- Served guests and trained cast in their new roles in classroom settings and on the floor regarding corporate guidelines, customer service, food and beverage knowledge, and service expectations.
- Trained and assessed new trainees, providing feedback on performance.
- Using skills and upselling to enhance meals and beverages.
- Served food and beverages accurately and promptly to enhance guest experience.
- Utilized upselling techniques to increase sales of meals and beverages.
- Trained new employees in service standards. and tested as well as graded both.
- Met with and informed manager of progress or lack of, completed all training packets and filed appropriately.
- Top seller of Landry Select Club memberships both in house and regionally.
- Worked at Disney World, providing exceptional guest service in a fast-paced environment.
Education
Certificate Of Completion - Cosmetology
MCJVS
Troy, Oh 08.1979 - 08.1981
Wayne High School
Huber Heights, OHSkills
- Beverage service
- Drink recipes
- POS operation
- Cash management
- Inventory management
- Customer service
- Team collaboration
- Time management
Timeline
Bartender
Moose Lodge #1023
08.2024 - 08.2026
Server/Bartender/Manager
Angie's Kitchen
10.2020 - 05.2022
Server/Server Trainer
Storybook Dining with Snow White @ Artist Point
11.2017 - 08.2024
Server/Server Trainer/Hut Captain
Rainforest Cafe
04.2017 - 05.2018
Certificate Of Completion - Cosmetology
MCJVS
08.1979 - 08.1981
Wayne High School