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Tina L. Chaffin
9-1-1 Training Specialist
Kyle,TX
Work Preference
Summary
Dynamic emergency communications leader with a strong track record in training 700+ professionals each year. Expert in curriculum development that fosters critical thinking and aligns with accreditation standards. Dedicated advocate for emergency communication excellence, enhancing operational effectiveness across diverse jurisdictions.
Overview
17
17
years of professional experience
Work History
Subject Matter Expert
Alamo Colleges (First Responder Academy)
San Antonio, TX
06.2020 - Current
- Developed engaging curriculum for adult learners in public safety.
- Utilized innovative teaching methods to foster critical thinking among students.
- Designed lesson plans accommodating diverse learning styles.
- Assessed learner progress through evaluations and provided constructive feedback.
- Analyzed course materials for compliance with accreditation requirements.
- Provided expertise on best practices in teaching methodologies and student engagement.
Subject Matter Expert
Grayson College (Texoma Law Enforcement Academy)
Denison, TX
06.2020 - Current
- Executed primary duties identical to the above role.
- Supervisor: Mary Pyle, pylem@grayson.edu, 903-463-8703
Contract Trainer
Training 9-1-1 Heroes
Kyle, TX
07.2009 - Current
- Developed and maintained curriculum for emergency communication professionals to enhance skills.
- Trained over 700 emergency communication professionals annually through targeted instruction.
- Facilitated nationwide continuing education via an online training platform.
Dispatcher
Moetivations
, USA
12.2023 - 04.2025
- Dispatched responders based on caller information, delivering real-time updates on evolving situations for Volusia County.
- Processed police, fire, and EMS calls for Anoka County 9-1-1, ensuring timely response during emergencies and non-emergencies.
- Filled staffing gaps in critically low-staffed 9-1-1 centers, maintaining operational continuity.
Dispatcher
Castle Hills Police Department
Castle Hills, TX
11.2019 - 10.2023
- Handled police, fire, and EMS calls for efficient response in emergency and non-emergency situations.
- Coordinated responder assignments based on caller information and evolving call details to ensure effective incident management.
Training Specialist
Austin Police Department
Austin, TX
12.2017 - 06.2018
- Trained employees on CAD and phone software systems to improve their operational skills. to enhance employee proficiency.
- Developed and maintained comprehensive training materials, including job aids and presentations, to support consistent knowledge transfer.
- Trained new emergency communication professionals in classroom settings, enhancing their effectiveness in critical situations.
- Facilitated engaging classroom instruction, fostering improved trainee understanding and retention of essential skills.
- Collaborated with department leaders to align training programs with departmental goals.
PSAP Support Specialist
Tarrant County 9-1-1
Fort Worth, TX
10.2013 - 12.2017
- Facilitated in-person courses for emergency communication professionals, enhancing proficiency in 9-1-1 software and call processing skills.
- Created and led a three-day offsite workshop for 9-1-1 trainers, enhancing skill development.
- Maintained training documentation for all courses, ensuring compliance and improving accessibility for emergency communication professionals.
- Performed clerical and administrative duties, supporting overall operational efficiency.
Education
High School Diploma -
Wylie Senior High School
Wylie, Texas06-1990
Some College (No Degree) - GENERAL STUDIES
COLLIN COUNTY COMMUNITY COLLEGE
McKinney, Texas2200+ hours - Public Safety-Related Training
Texas Commission On Law Enforcement
Skills
- Logistics Coordination
- Analytical skills
- Problem Solving
- Critical Thinking
- Innovative Mindset
- Creative Solutions
- Attention to Detail
- Effective Communication
- Excellent Communication
- Written Communication
- Teamwork
- Adaptability to Change
- Self Motivation
- Multitasking
Professional Involvement
Texas 9-1-1 Trainers (2004-2017)
- Served as Treasurer, President-Elect, and President (maintained website, member list, budget, and meeting schedules, and resources)
- Coordinated Quarterly Meetings (location, lunch, speakers, and promotion)
- Planned the TNT Booth for the Texas Public Safety Conference (theme, volunteer coverage, activities)
National 9-1-1 Trainer Forum (NNTF) (2015-2020)
- Created a group to focus on training for 9-1-1 trainers across the U.S.
- Organized a yearly conference in conjunction with the National Public Educator Forum (NPEF) conference.
- Worked with hotel vendors to obtain group rates, event space, and meals.
Texas 9-1-1 Public Safety Conference
- Served as the registration chair for several years, using CVENT for registration (2009-2015)
- Volunteered in many capacities to assist with the flow of the conference.
Texas APCO
- Served as the Secretary/Treasurer
- Organized and maintained inventory for the Texas APCO Conference Booth
National APCO
- Awards Committee (2014-2018)
- Historical Committee (2014-2016)
- Professional Development Events Committee (2015-2020)
- Editorial Committee (2017-2022)
- Editorial Committee (2017-2023)
- Member and Chapter Services (2021-2023)
Timeline
Dispatcher
Moetivations
12.2023 - 04.2025
Subject Matter Expert
Alamo Colleges (First Responder Academy)
06.2020 - Current
Subject Matter Expert
Grayson College (Texoma Law Enforcement Academy)
06.2020 - Current
Dispatcher
Castle Hills Police Department
11.2019 - 10.2023
Training Specialist
Austin Police Department
12.2017 - 06.2018
PSAP Support Specialist
Tarrant County 9-1-1
10.2013 - 12.2017
Contract Trainer
Training 9-1-1 Heroes
07.2009 - Current
High School Diploma -
Wylie Senior High School
Some College (No Degree) - GENERAL STUDIES
COLLIN COUNTY COMMUNITY COLLEGE
2200+ hours - Public Safety-Related Training
Texas Commission On Law Enforcement