Summary
Overview
Work History
Education
Skills
Languages
References
Accomplishments
Timeline
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Tina Le

Worcester,MA

Summary

Hardworking and reliable, eager to learn, and prioritize customers' needs. Well-rounded, motivated, and creative. I have a deep understanding of the harmonious values of honor, integrity, and honesty makes me an excellent candidate for any job. Being multi-lingual allows me to connect with the customers, my students, and my colleagues. Detail-oriented and knowledgeable medical assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care. Fluent in Vietnamese, conversational Spanish, and French abilities.

Overview

4
4
years of professional experience

Work History

Clinical Medical Assistant

Le and Chang Family Urgent Care
08.2022 - Current
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
  • Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
  • Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
  • Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
  • Prepared and administered medications to alleviate patient symptoms.

Administrative Medical Assistant

Le and Chang Family Urgent Care
08.2022 - Current
  • Facilitated communication between patients, providers, laboratories, pharmacies which ensured seamless coordination of services.
  • Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
  • Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
  • Managed a high volume of patient correspondence, ensuring timely responses and appropriate escalation of urgent matters.
  • Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
  • Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Pharmacy Technician Trainee

Trang Pharmacy
08.2022 - 01.2024
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
  • Collected co-payments or full payments from customers.

Sales Associate

Wood Burning Ngoc Anh
05.2021 - 06.2022
  • Met with prospective clients to present what the business offers, discuss products, and showcase service solutions
  • Identified areas for expansion by analyzing the market, consumer trends, and competition
  • Maintained knowledge of industry trends, technologies, and competitors
  • Expanded market reach through social media and email marketing

Substitute Teacher

Saori Worcester Design Studio
04.2022 - 05.2022
  • Managed and implemented classroom activities in alignment with student learning goals
  • Maintained open communication with other sub teachers and my lead teacher
  • Maintained a safe and healthy learning environment
  • Helped student needs, progress, and challenges
  • Encouraged students to persevere with challenging tasks in preparation for advanced learning opportunities
  • Maintained current records of student and class data with frequent updates

Stock Clerk

Taproot Treasures
12.2021 - 03.2022
  • Keep store shelves and displays fully stocked, rotated and faced
  • Applied merchandise sales tags to items prior to shelf stocking
  • Positioned products on shelves and used promotional displays to improve product visibility

Translator

SEAC
08.2020 - 05.2021
  • Translating documents from English to Vietnamese for non-profit organization SEAC
  • Proofread materials to promote proper grammar, spelling, and sentence structure
  • Translated speeches to achieve correct messaging, style, and context

Quality Control Inspector

Mayhew Plastics
10.2020 - 03.2021
  • Located defects in products and processes, recording evidence and recommending remedial action
  • Directed remedial activity to rework out-of-spec products
  • Used gauges and measuring devices to measure output against specifications

Education

Neuroscience -

Harvard University
Cambridge, MA

High School Diploma -

South High Community School
Worcester, MA

Associate of Arts - Biology

Quinsigamond Community College
Worcester, MA
06-2027

Skills

  • Relationship building
  • Translate documents
  • Interpret language
  • Resolve translation conflicts
  • Customer relations
  • Quality control
  • Vital signs monitoring
  • Minor Surgical Assistance
  • HIPAA Compliance
  • Anatomy knowledge
  • Medical Terminology
  • Healthcare ethics

Languages

Vietnamese
French
Spanish

References

  • Rose Villani, CVS Pharmacist, Rosevillani@comcast.net, 978-758-8601
  • Nat Needle, Educator, Degree: Ed.D, Nat@natneedle.com, 508-579-5997
  • Mihoko Wakabayashi, Owner of Saori Worcester, Fibers and Textiles Art studio, saoriworcester@gmail.com, 508-757-0116

Accomplishments

  • Performed benefit concerts for underserved community (2021-2022)
  • Participate in community projects, and organizations such as the Saori Bridge project, AMPP (Arts Music Police Partnership) (2017-2022)
  • Participated in Friday food pantry for undocumented people during the pandemic with MutualAid Worcester (2020)
  • Volunteer as a youth worker at REC (Recreation Worcester) (2018)
  • Successfully completed and received 94/100 in Fundamentals of Neuroscience, a course of study offered by HarvardX, an online teaching initiative of Harvard University. (2020)

Timeline

Clinical Medical Assistant

Le and Chang Family Urgent Care
08.2022 - Current

Administrative Medical Assistant

Le and Chang Family Urgent Care
08.2022 - Current

Pharmacy Technician Trainee

Trang Pharmacy
08.2022 - 01.2024

Substitute Teacher

Saori Worcester Design Studio
04.2022 - 05.2022

Stock Clerk

Taproot Treasures
12.2021 - 03.2022

Sales Associate

Wood Burning Ngoc Anh
05.2021 - 06.2022

Quality Control Inspector

Mayhew Plastics
10.2020 - 03.2021

Translator

SEAC
08.2020 - 05.2021

Neuroscience -

Harvard University

High School Diploma -

South High Community School

Associate of Arts - Biology

Quinsigamond Community College

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