Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Leming

Snohomish

Summary

Dedicated Customer Service professional with proven multitasking and detail oriented skills in diverse situations. Committed to maintaining professional relationships with customers and coworkers to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Brand Ambassador

Advantage Solutions
09.2023 - Current
  • Ensured accurate representation of the Anheuser-Busch brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Executed activations for Bud Light, Michelob Ultra, and Cantaritos promotional events at restaurants, bars, rodeos and golf courses by engaging customers with the brand.
  • Approached consumers and distributed promotional items, with goal of developing brand loyalty.
  • Completed recaps of events as a Lead Brand Ambassador. Submitted "Best In Class" photos of events.
  • Attended virtual and in-person meetings and training sessions.

Customer Service Representative Agent

Apple One Staffing Via Metro Cruise
07.2021 - 09.2021
  • Greeted guests and completed comprehensive check ins for guests embarking on cruises.
  • Verifying documents such as passports, boarding passes, vaccination cards/records.
  • Responded to customer requests for cruise services and company information.
  • Leveled up to Supervisor which responsibilities included direct communication with cruise ships to allow for certain medical devices for passengers, handling escalated issues from agents for passengers
  • Cultivated customer loyalty by using names, acknowledging cruising status, which promoted repeat business and improved sales.

Customer Service Advocate

BCBS Of IL
11.2011 - 10.2012
  • Answered large volume of customer calls every day with positive attitude and focus on customer satisfaction while navigating multiple software programs.
  • Assessed policy holders' needs to determine health plan benefits, identify service needs and resolve health care plan issues.
  • Learned and maintained in-depth understanding of health care policies, providing knowledgeable responses to diverse questions for policy holders.

Education

Associate of Applied Science - Associates Degree General Studies

College of DuPage
Glen Ellyn, IL

High School Diploma -

Wheaton Warrenville South High School
Wheaton, IL
05.2005

Skills

  • Multitasking in diverse situations
  • Knowledgeable in money handling, transactions
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Strong Telephone Etiquette
  • Policy and Procedure Adherence
  • Kind and Friendly, Always

Timeline

Brand Ambassador

Advantage Solutions
09.2023 - Current

Customer Service Representative Agent

Apple One Staffing Via Metro Cruise
07.2021 - 09.2021

Customer Service Advocate

BCBS Of IL
11.2011 - 10.2012

Associate of Applied Science - Associates Degree General Studies

College of DuPage

High School Diploma -

Wheaton Warrenville South High School

Similar Profiles

CREATE PROFILE
Tina Leming