Tina Lin
El Sobrante,CA
Summary
Dedicated Licensed Pharmacy Technician with solid retail and customer service background. Proven team player with positive and outgoing demeanor. Skilled in medication management, prescription preparation, and providing exceptional customer service. Utilizes strong organizational skills to maintain accurate inventory records and ensure timely delivery of services. Demonstrates knowledge of pharmacy regulations and effective communication with healthcare professionals and patients.
Overview
2027
2027
years of professional experience
Work History
Licensed Pharmacy Technician
Walgreens
El Sobrante, CA
03.2021 - Current
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Set up and modified patient profiles to include current medications and insurance details.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Customer Service Representative
Postal Annex
Clayton, CA
03.1997 - 12.1998
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Provided basic technical support for clients interested in office, shipping and mail services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
Assistant Store Manager - Giants Dugout Store
San Francisco Giants
Daly City, CA
1989 - 1997
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills for both retail sales and ticket sales.
- Managed inventory control, cash control and store opening and closing procedures.
- Oversaw, trained and encouraged sales associates, promoting culture of efficiency and performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Certificate of Achievement - Pharmacy Technician
Vasco Career College
El Cerrito, CA02.2021
Bachelor of Arts - Mass Communications
University Of California, Berkeley
Berkeley, CA05.2002
Associate of Arts -
Diablo Valley College
Pleasant Hill, CA05.1999
Skills
- Excellent customer service
- Prescription filling and labeling
- Medication packaging
- Drug inventory management
- Data entry, maintaining and updating patient profiles
- Excellent verbal and written communication
- Detail-oriented
- Effective team collaborator
- Retail Store Management experience
LICENSES
Registered Pharmacy Technician (California) - State of California Board of Pharmacy
TCH 182880
Valid thru 4/30/2027
Accomplishments
- CA Licensed pharmacy technician with a high level of motivation to accurately assist in Pharmacy Operations
- Excelled at inventory management, math calculations and pharmacology and prescription processing
- Completed curriculum delivered in classroom, online and lab settings and received commendation from school administrator/instructor
Timeline
Licensed Pharmacy Technician
Walgreens
03.2021 - Current
Customer Service Representative
Postal Annex
03.1997 - 12.1998
Bachelor of Arts - Mass Communications
University Of California, Berkeley
Assistant Store Manager - Giants Dugout Store
San Francisco Giants
1989 - 1997
Certificate of Achievement - Pharmacy Technician
Vasco Career College
Associate of Arts -
Diablo Valley College