Tina L. Morehead
Post Falls,ID
Summary
I'm seeking a role where my skills, experience, and education will be utilized toward a customer service position, with continued personal and professional growth.
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
27
27
years of professional experience
Work History
Loan Officer/Loan Processor
Check N Go
Post Falls, Idaho
03.2022 - 08.2024
- Prepared reports detailing loan portfolio performance metrics.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Participated in community events to promote bank's consumer lending services.
Inbound Collections Rep.
Alliance Data
01.2015 - 01.2017
- Company Overview: Call Center I was responsible for managing inbound calls and assisting customers with account-related matters. Providing superior customer service and ensuring prompt account resolution.
- Call Center
- Due to my daughter's life-threatening pregnancy, I was compelled to resign from my position to provide her with care.
Homemaker
Self Employment Specialists
Post Falls, Idaho
01.2013 - 05.2015
- Then relocated to Coeur d Alene, ID in 2015
- Due to my daughter's life-threatening condition, I worked from home and took on homemaker responsibilities before relocating, resulting in a 6-month gap in my work history.
Intake Coordinator/Scheduler/Outbound Representative
Care Core National
Colorado Springs, CO
01.2007 - 01.2013
- In conjunction with adhering to company insurance policies, I pre-authorized medical procedures and scheduled patients' tests according to availability. I verified the receipt of necessary medical information with doctors' offices via phone calls. I consistently prioritized customer satisfaction, showcasing a sense of urgency, dedication, and passion for surpassing customer expectations. My analytical skills enabled me to assess customer situations and devise effective solutions. I also collaborated with the management team to develop and implement process enhancements.
Administrative Support General/Wholesale Processing
Ford Motor Credit
Colorado Springs, CO
12.2006 - 10.2007
- Responsibilities comprised maintaining files in their current condition, processing wholesale transfers on a large scale, entering data, and creating and implementing a new filing system designed to increase the accuracy of retrieved information. (This temporary employment concluded with the introduction of electronic systems.)
Talent Acquisition Specialist/Senior HR Executive
The Tax Club
St. George, UT
01.2002 - 08.2005
- As a Human Resource Specialist, my key responsibilities included taking decisive action in uncertain situations, ensuring compliance with relevant laws, regulations, and policies. I remained adaptable and composed under pressure, effectively communicating with diverse stakeholders and navigating challenging situations with tact. I facilitated information exchange, routed requests to appropriate resources, and demonstrated leadership. Additionally, I promoted consensus-building, respected cultural diversity, and provided training and support to the team. My achievements were recognized through awards for excellence in customer service, quality, and follow-through. I took pride in my work, demonstrating commitment, dependability, and a strong work ethic, earning recognition as an exceptional performer from 2003 to 2005.
- I worked to fill staffing needs by sourcing, screening, interviewing, and onboarding employees, all while aligning with the company's long-term goals. This role requires a deep understanding of the market, industry trends, and the organization's culture and future needs
Customer Care Rep.
Bank of America
Colorado Springs, CO
02.1998 - 12.2002
- I maintained unwavering focus on delighting the customer/client I demonstrated a sense of urgency, dedication and passion for exceeding the expectations of internal/external customers/clients.
- Strong analytical skills when evaluating the impact of customers / clients situations and finding solutions.
- Responsible for processing different types of Credit Card Collections in conjunction with company policy.
- Overall customer support assistance in providing customer resolution.
Education
Undergraduate - Criminal Justice
Pueblo Community College
01.1995
High School -
East High School
Skills
- Fast Data Web
- Microsoft Word
- Excel
- Knowledge in Powerpoint
- Data Entry
- Computer software
- Fax
- Copier
- Customer Service Excellence
- 10 Key Service
Phone
cell, (208) 851-8827, Please leave message
References
Letters of references available as well as, References provided upon request.
Competency
- I possess a strong desire to continuously improve knowledge, skills and abilities; I continuously seek to learn and apply new ideas, methods and concepts.
- I see learning as an essential attribute to my job and career status.
- I remain optimistic and enthusiastic toward work and others, despite obstacles and setbacks; I focus on the possibilities rather than the obstacles to success.
Functional Communication Skills
- The ability to demonstrate and effectively communicate technical information to various audiences both verbally and in writing.
- The ability to work in a fast paced environment and be a team player as well as a leader.
Timeline
Loan Officer/Loan Processor
Check N Go
03.2022 - 08.2024
Inbound Collections Rep.
Alliance Data
01.2015 - 01.2017
Homemaker
Self Employment Specialists
01.2013 - 05.2015
Intake Coordinator/Scheduler/Outbound Representative
Care Core National
01.2007 - 01.2013
Administrative Support General/Wholesale Processing
Ford Motor Credit
12.2006 - 10.2007
Talent Acquisition Specialist/Senior HR Executive
The Tax Club
01.2002 - 08.2005
Customer Care Rep.
Bank of America
02.1998 - 12.2002
Undergraduate - Criminal Justice
Pueblo Community College
High School -
East High School