Summary
Overview
Work History
Education
Skills
Additional Information
Linkedinprofile
Applications
Gardening, Landscaping, Painting
Timeline
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TINA LOOS

Lake Station,IN

Summary

Collections Data Analyst with proven results in reduction in delinquency leading to customer retention through accounts receivable tracking. Expert in digital payment platforms and data protection laws. Experienced in meeting needs, improving processes and exceeding requirements in team environments.

Overview

22
22
years of professional experience

Work History

DATA ANALYST - COLLECTIONS

Ascensus Retirement Services
01.2016 - Current
  • Responsible for collecting over $500K+ in delinquent accounts (on average) monthly.
  • Created various Excel documents to assist with pulling metrics data resulting in reduction in delinquency, and customer retention through accounts receivable tracking.
  • Integration Team Lead for 30 acquisitions and mergers into accounting and billing system
  • Systems Testing
  • Process internal conversions
  • Create and maintain reports/ documents / procedures as needed to meet Sarbanes - Oxley requirements.
  • Collaborate with various teams, managers and consultants making then aware of any discrepancies needing attention after researching and analyzing credit, payment, revenue-sharing, bad-debt-write offs, and billing reports to ensure a win-win-win scenario for the client, consultant and the business.
  • Produce and analyze multiple aging reports monthly for different entities of the business.
  • Liaison to 3rd Party Collection vendor.
  • Generate Dunning Letter CSV files for Chennai offshore team to fulfill.
  • Review Vendor invoices and send to AP to process.

General Manager

Regus Group Network
01.2003 - 01.2013
  • Maintained leased office space at over 100% capacity through effective sales and pre - sales techniques with focus on client retention.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Salvaged over 1M from 'Delinquent Accounts'.
  • Strengthened revenues by upselling billable services revenue by 1000% to $700,000 monthly.
  • Profit & Loss statements, operations and staff management, HR, leasing office space, all aspects of billing and collections, administrative support, A/P and A/R
  • Programmed phone lines and maintained telecommunication and network efficiency.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

General Course Studies -

Hennepin Technical College
Brooklyn Park, MN

Associate of General Studies -

Los Angeles Valley College
Van Nuys, CA

Skills

  • Data Analysis
  • AR
  • Collections
  • Technical Writing – Manuals
  • Offshore Training (Chennai)
  • Excel Functions
  • Analytical Problem Solving
  • Database Maintenance
  • Report Preparation

Additional Information

  • Problem-solver with strong analytical skills.
  • Organized with time management.
  • Ability to learn quickly in a fast-paced environment with minimal supervision.


Linkedinprofile

http://www.linkedin.com/pub/tina-loos/6/4a8/a93/

Applications

  • Lawson
  • Salesforce
  • BillTrust
  • PEGA
  • Oracle
  • Quick books
  • MS SUITE (Excel, PowerPoint, Word, etc)
  • Outlook
  • DOS
  • Citrix
  • LexisNexis
  • VPN
  • PeopleSoft
  • PBX/Nortel
  • Pacer
  • Punch! Master Landscape Pro 10

Gardening, Landscaping, Painting

It makes me happy to receive compliments from neighbors and strangers in regard to my flower beds and landscaping.  On most weekend evenings, or during the cold winter months I enjoy ending the day in my garage art studio tinkering around with art projects or paintings.

Timeline

DATA ANALYST - COLLECTIONS

Ascensus Retirement Services
01.2016 - Current

General Manager

Regus Group Network
01.2003 - 01.2013

General Course Studies -

Hennepin Technical College

Associate of General Studies -

Los Angeles Valley College

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TINA LOOS