Tina Marie Ferrier
SUMMERVILLE,SC
Summary
- With over two decades of experience in the aviation industry—including high-tempo Production, Military, MRO, Flight Line, and Delivery environments —Dynamic Quality Assurance investigator with strong expertise in data analytics. Excels at leading end-to-end solution design, collaborating with cross-functional teams, and delivering innovative SAP Quality Management solutions that enhance efficiency and ensure compliance. Transforms complex data into actionable insights, prepare impactful quality investigation reports, and communicate effectively with executives and stakeholders. Passionate about quality and operational excellence, and eager to drive continuous improvement and contribute to the success of a forward-thinking organization.
Overview
19
19
years of professional experience
Work History
Quality Investigations
Boeing
North Charleston, South Carolina
04.2022 - Current
- Led early quality involvement in program development by reviewing and interpreting QMS and build timelines to identify root causes of recurring defects, driving continuous improvement across the Quality Program and aircraft build process.
- Collaborated with cross-functional teams—including SMEs, executives, developers, coaches, and airline customers—to design and implement SAP Quality Management (QM) solutions that enhanced quality and operational efficiency.
- Directed end-to-end requirements gathering, solution design, and creation of comprehensive application and technical design documentation in partnership with stakeholders and system integrator partners.
- Assisted in improving technical design, development, and deployment lifecycle, coordinating with enterprise delivery teams and external partners to deliver high-impact quality solutions.
- Led supplier quality source selection and process reviews, rigorously assessing supplier capabilities to ensure compliance with program quality requirements, and support critical business decisions.ness decisions.
- Utilized Business Process and System Modeling (BPSM) to map, analyze, and optimize workflows, uncover inefficiencies, and implement process improvements.
- Developed and tracked key performance indicators (KPIs) and risk measurement metrics to support strategic, data-driven decision-making.
- Created and maintained quality directives, policies, processes, procedures, and metrics aligned with organizational objectives.
- Analyzed process data, metrics, and workflows to identify root causes of quality issues and led the implementation of effective corrective and preventive actions.
- Prepared detailed quality investigation reports and executive-level presentations to communicate trends, findings, and solutions for recurring defects, ensuring transparency and informed decision-making.
Quality Assurance Liaison – Boeing 737 C-40 (Naval Reserves)
USN
NAS Jacksonville, FL
01.2018 - Current
- Coordinated comprehensive Functional check flight inspections of the Boeing 737 aircraft.
- Reviewed standard operating procedures or quality assurance manuals to refine maintenance processes and update them for conformity to new regulations or policies.
- Maintained detailed records of all maintenance work performed on aircraft through company software, including parts used, and labor hours expended.
- Supervised activities of workers engaged in troubleshooting complex systems and rectified any issues found during inspections or flight operations.
- Facilitated structured practice sessions for flight crews, emphasizing swift response during emergencies.
- Oversaw hydraulic contamination checks and hazmat storage inspections, verifying proper aircraft documentation.
- Led technicians in flight line maintenance and extensive component modifications.
- Verified that all repairs complied with applicable Federal Aviation Administration regulations before releasing the aircraft back into service.
- Delivered monthly training on Boeing 737 systems, components, and flight line safety.
Flight Readiness Technician – Flight Line Boeing 787 Storage and Reactivation Team
Boeing
North Charleston, South Carolina
05.2021 - 04.2022
- Restored functionality of aircraft systems and subsystems from storage.
- Managed, maintained, and safely disposed of aviation fluids, grease, and hazardous materials.
- Ensured functionality through rigorous testing of batteries, wiring systems, and APUs.
- Conducted comprehensive testing to ensure all systems met operational standards.
- Facilitated effective communication and testing protocols with Boeing's Dispatch Control.
- Executed extensive testing of flight controls in a live airfield environment.
- Conducted assessments on fire protection and detection systems.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Aircraft Structural Mantience Sup- C-130 Hercules
USN
Jacksonville, Florida
01.2017 - 01.2019
- Supervised extensive maintenance activities on C-130 logistical operations.
- Supervised regular maintenance on structural, pneumatic assemblies, subassemblies, and electrical aircraft systems.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted thorough research to select manufacturing materials and tools.
- Facilitated training sessions for new employees on company policies and procedures.
- Performed drilling, shimming, installation, fitting, fastening, alignment, and adjustment tasks on metals and components.
- Managed coordination of two maintenance teams focused on repairs, rework, and functional checks.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Conducted equipment inspections to ensure safety and prevent foreign object damage.
- Organized scheduling to ensure full staffing during high-demand events.
Aircraft Avionics Technician – Assembly Line Boeing 787
Boeing
North Charleston, South Carolina
11.2018 - 12.2018
- Implemented detailed installation of wiring systems throughout Boeing 787 fuselage based on technical diagrams.
- Utilized light graphs, multimeters, crimpers, and cutters for fiber-optic maintenance.
- Operated ohmmeters, ammeters, and time domain reflectometers.
- Ensured the completion of tasks within the company’s allotted time frame.
- Executed thorough inspections for FOD compliance.
- Facilitated interdepartmental collaboration for timely aircraft delivery.
- Conducted inspections, testing, and maintenance of aircraft avionics systems and components to ensure airworthiness.
- Maintained all FAA and Boeing's documentation, procedures, and certifications.
Aircraft Quality Assurance Inspector – Boeing 737 C-40 (Naval Reserve)
USN
Fort Worth, TX
02.2012 - 01.2017
- Achieved status as a full systems Quality Assurance Inspector in under one year.
- Supervised fitment and compliance checks for protective gear across 380 personnel.
- Monitored and addressed corrosion on aircraft surfaces.
- Ensured compliance through detailed inspection processes.
- Reviewed personnel qualifications and certifications against job requirements before assigning duties.
- Adhered to airline cargo policies, monitored operations, and reported discrepancies to management for review.
- Executed comprehensive opening, closing, and shift change tasks to ensure daily operational standards.
Night Shift Aircraft Technician – F-35 Program
Lockheed Martin
Fort Worth, TX
06.2012 - 01.2013
- Led teams of junior mechanics, providing training and oversight to ensure quality and efficiency in maintenance tasks.
- Prepared composite parts for repair using vacuum bagging techniques.
- Performed detailed aircraft painting while employing various surface preparation techniques.
- Replaced and repaired defective aircraft parts using hand tools, power tools, and precision measuring instruments.
- Maintained records of maintenance activities according to established procedures.
Quality Assurance Inspector – McDonnell Douglas DC-9
USN
Fort Worth, TX
11.2009 - 09.2012
- Awarded Mechanic of the Year for back-to-back years.
- Performed visual inspections of products to ensure product quality.
- Analyzed rejected materials and determined the root cause of failure or defect.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Conducted routine maintenance and safety training evaluations.
Aircraft Technician
USN
Bronx, NY
03.2006 - 09.2009
- Received top employee of the year award
- Updated records and maintained hazmat supplies
- Troubleshot and repaired fabricated aircraft sheet metal
- Conducted flight line services, towing evolutions, launches, and recoveries
Education
Some College (No Degree) - Airport Management
Vaughn College of Aeronautics And Technology
Queens, NYSkills
- 20 years aviation industry experience
- Team leadership and collaboration
- Project management
- Stakeholder coordination
- FAA compliance
- Technical documentation improvements and implementation
- Effective communication
- Boeing 787 and 737 expertise
- Production optimization
- International travel readiness
- Root cause analysis and data minding
- Hazardous materials management
- Flight operations compliance
- Supplier coordination
- Training facilitation
- Microsoft Office Suite proficiency
- Company software expertise (Velocity, CMES, IVT, Eplan, Mantis)
- Boeing Lean practices (BMS, RSPS, BPSM, BPS)
References
References available upon request.
Timeline
Quality Investigations
Boeing
04.2022 - Current
Flight Readiness Technician – Flight Line Boeing 787 Storage and Reactivation Team
Boeing
05.2021 - 04.2022
Aircraft Avionics Technician – Assembly Line Boeing 787
Boeing
11.2018 - 12.2018
Quality Assurance Liaison – Boeing 737 C-40 (Naval Reserves)
USN
01.2018 - Current
Aircraft Structural Mantience Sup- C-130 Hercules
USN
01.2017 - 01.2019
Night Shift Aircraft Technician – F-35 Program
Lockheed Martin
06.2012 - 01.2013
Aircraft Quality Assurance Inspector – Boeing 737 C-40 (Naval Reserve)
USN
02.2012 - 01.2017
Quality Assurance Inspector – McDonnell Douglas DC-9
USN
11.2009 - 09.2012
Aircraft Technician
USN
03.2006 - 09.2009
Some College (No Degree) - Airport Management
Vaughn College of Aeronautics And Technology
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