Tina Marsh
Boise,ID
Summary
Exceptional Customer Service Banker with 19+ years of experience in banking, providing sound advice and recommendations for financial accounts.
Overview
29
29
years of professional experience
Work History
Research and Remediation Specialist
Wells Fargo
01.2005 - 12.2024
- Supported less experienced individuals in providing resolution for client inquires and complaints
- Determined appropriate course of action and conducted investigative steps to fully identify customer issues
- Interacted with internal and external customers to resolve their issues
- Assigned and trained new bank officers in all procedures, policies and processes
- Responded independently to complaints escalated to the highest level
- Provided subject matter expertise and interpretation of less experienced individuals
Office Clerk
Givens Pursley LLP
05.2002 - 11.2004
- Assisted a team of over 30 Attorneys and Administrative Assistants in daily office tasks
- Set up rooms for clients and attorney meetings
- Ordered office supplies and kept the office organized
- Made hundreds of copies for court hearings on a daily basis
- Assisted with a multi line phone system when answering client calls
Merchandise Associate
Macy's
07.1995 - 07.2001
- Physically unloaded trucks and scanned in products
- Stocked merchandise according to visual standards, schematics, visual direction, pricing standards, productivity and safety standards
- Maintained the stockroom and sales floor organizational standards
- Provided exceptional customer service on the sales floor
Education
High School Diploma -
Carlmont High School
Belmont, California06.1998
Skills
- Sales
- Customer Service
- Communication Skills
- Time management
- Microsoft Office
- Microsoft Word
Timeline
Research and Remediation Specialist
Wells Fargo
01.2005 - 12.2024
Office Clerk
Givens Pursley LLP
05.2002 - 11.2004
Merchandise Associate
Macy's
07.1995 - 07.2001
High School Diploma -
Carlmont High School
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