Tina Marsh
Boise,ID
Summary
Exceptional Customer Service Banker with 19+ years of experience in banking, providing sound advice and recommendations for financial accounts.
Overview
29
29
years of professional experience
Work History
Research and Remediation Specialist
Wells Fargo
Boise, ID
01.2005 - 12.2024
- Supported less experienced individuals in providing resolution for client inquires and complaints
- Determined appropriate course of action and conducted investigative steps to fully identify customer issues
- Interacted with internal and external customers to resolve their issues
- Assigned and trained new bank officers in all procedures, policies and processes
- Responded independently to complaints escalated to the highest level
- Provided subject matter expertise and interpretation of less experienced individuals
Office Clerk
Givens Pursley LLP
Boise, ID
05.2002 - 11.2004
- Assisted a team of over 30 Attorneys and Administrative Assistants in daily office tasks
- Set up rooms for clients and attorney meetings
- Ordered office supplies and kept the office organized
- Made hundreds of copies for court hearings on a daily basis
- Assisted with a multi line phone system when answering client calls
Merchandise Associate
Macy's
San Francisco, CA
07.1995 - 07.2001
- Physically unloaded trucks and scanned in products
- Stocked merchandise according to visual standards, schematics, visual direction, pricing standards, productivity and safety standards
- Maintained the stockroom and sales floor organizational standards
- Provided exceptional customer service on the sales floor
Education
High School Diploma -
Carlmont High School
Belmont, California06.1998
Skills
- Sales
- Customer Service
- Communication Skills
- Time management
- Microsoft Office
- Microsoft Word
Timeline
Research and Remediation Specialist
Wells Fargo
01.2005 - 12.2024
Office Clerk
Givens Pursley LLP
05.2002 - 11.2004
Merchandise Associate
Macy's
07.1995 - 07.2001
High School Diploma -
Carlmont High School