Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Overview
20
20
years of professional experience
1995
1995
years of post-secondary education
Work History
Machine Operator
Ashley Furniture Industries, Inc
Ripley, Mississippi
02.2023 - Current
Operated machinery for furniture production on assembly line.
Monitored equipment performance and reported issues to supervisors.
Adjusted machine settings for different production runs as needed.
Assistant Collection Manager
Sully' s Exchange
New Albany, Mississippi
07.2017 - 12.2022
Assisted in managing collection processes and customer accounts.
Developed strategies to improve collection efficiency and reduce delinquencies.
Coordinated with team members to ensure accurate account updates and records.
Communicated directly with clients to negotiate payment plans and resolve disputes.
Assistant Collection Manager
1st Franklin Financial
New Albany, Ms
05.2005 - 07.2017
Assisted in managing collection processes and customer accounts.
Developed strategies to improve collection efficiency and reduce delinquencies.
Coordinated with team members to ensure accurate account updates and records.
Monitored compliance with company policies during collection activities and communications.
Investigated suspicious activity related to customer accounts and reported findings accordingly.
Followed up with customers via phone or email regarding overdue payments or account balances.
Reviewed customer credit applications for accuracy and completeness of data provided.
Maintained organized records of all customer communications, including emails, phone calls, letters.
Conducted skip tracing activities for delinquent accounts.
Resolved disputes between customers and the company over payments or services rendered.
Monitored daily cash receipts against outstanding invoices and updated system accordingly.
Ensured that all required documents were received from customers prior to initiating collection activities.
Prepared weekly and monthly reports on collections activities.
Negotiated payment plans with customers in arrears.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.