Tina M Barrett
Derby
Summary
Professional with strong background in financial counseling and patient interactions. Demonstrated ability to navigate complex billing systems and insurance protocols, ensuring clear communication and resolution of financial matters. Known for strong collaboration skills and adaptable approach to changing needs, consistently achieving results. Skilled in financial analysis, patient advocacy, and effective problem-solving, highly valued by employers.
Overview
30
30
years of professional experience
Work History
Financial Counselor
Wesley Medical Center
01.2018 - Current
- Started in emergency room as registrar-retrieve patient information necessary for billing, submit insurance policies and collect copays. Promoted to financial counselor-now audit all prior day accounts for accuracy. Search and process insurance and patient info. Go to patient rooms to gather missing info, educate patients on their benefits and collect payment. Assist patients at cashier counter and incoming calls for patient accounts, insurance and billing.
To Go Specialist and Hospitality Rep.
Olive Garden
01.2017 - 01.2018
- Coordinate, schedule, prepare and deliver hospitality runs to local businesses. Answer incoming calls, filter accordingly, take messages, input and process orders. Greet and assist customers, stock and organize shelves, prepare and verify accuracy of orders, complete register transactions and balance, check out server’s reports and cash, work with team.
Customer Service Representative/Teller 1
Bank of America
01.2013 - 01.2016
- Highly skilled in receiving and processing customer deposits, withdrawals, payments, transfers, cashier checks/money orders. Maintain, verify and balance cash drawers. Process night drop and business deposits. Operate busy drive up window. Exercise discretion and judgement when dealing with customer complaints and inquiries. Weekly online training and updates to procedures. Consistently highest teller score in transferred customers to banker.
AM Restaurant Manager
Marriott Hotel, Wichita, KS
Wichita, KS
01.2006 - 01.2008
- Responsible for all restaurant activities including staffing, scheduling, verifying payroll hours and hotel events. Tracking occupancy with functions to match staffing support. Manage shifts and coordinated with human resources, kitchen and banquet staff, and sales department. Increased brunch sales and decreased labor.
Manager
Village Inn Pancake House, Wichita, KS
Wichita, KS
01.2002 - 01.2006
- Customer service, sales, and labor goals. Manage all employees on shift. Staffing, scheduling, training, food orders, inventories, and invoicing. Trained managers and supervisors. Verified all employee hours accuracy and benefits accordingly.
Customer Service Manager
Kinseth Hotel Corp./Green Mill Restaurant, Wichita, KS
Wichita, KS
01.2000 - 01.2002
- Responsible for front of house and room service staffing, training, and scheduling. Programming and maintenance of POS system. Liquor inventory, control, and ordering. Management shifts also included banquet bars and hotel functions. Payroll for all departments. Kept employee files and benefits current.
Payroll & Benefits Processor
Dondlinger & Sons Constr. Co., Inc., Wichita, KS
Wichita, KS
01.1996 - 01.2000
- Employee payroll and records for staff of approximately 250 employees. Insurance Group Administrator. Record, balance and distribute employee deductions. Audit previous payrolls, subcontractors, and submittals for KDOT projects.
Education
Accounting, Computer Science
Ivy Tech College
Evansville, IN01-1991
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University of Evansville
Evansville, IN01-1990
Skills
- Insurance verification
- Relationships and rapport
- Patient counseling
- Time management
- Telephone etiquette
- Payment negotiation
- Attention to detail
Timeline
Financial Counselor
Wesley Medical Center
01.2018 - Current
To Go Specialist and Hospitality Rep.
Olive Garden
01.2017 - 01.2018
Customer Service Representative/Teller 1
Bank of America
01.2013 - 01.2016
AM Restaurant Manager
Marriott Hotel, Wichita, KS
01.2006 - 01.2008
Manager
Village Inn Pancake House, Wichita, KS
01.2002 - 01.2006
Customer Service Manager
Kinseth Hotel Corp./Green Mill Restaurant, Wichita, KS
01.2000 - 01.2002
Payroll & Benefits Processor
Dondlinger & Sons Constr. Co., Inc., Wichita, KS
01.1996 - 01.2000
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University of Evansville
Accounting, Computer Science
Ivy Tech College