Tina McLaughlin

Assists callers with fraudulent applications and unauthorized transactions on the account , check kiting , unauthorized payments as well as account takeovers.

Process Lost/Stolen reports to the investigators with accurate details.

Reviews account activity for potential risk on account, red flags or any suspicious activity.

• Customer Identification Due Diligence
• Varies functions to ensure customer profiles are accurate
• Hogan CIDD Word Microsoft Lexus Nexus

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
• Excellent written word, and interpersonal communication skills
• Extensive usage of E-gain system for communication with customer

• Call Center Phone Banker adept in assisting consumers with credit and deposit products
• An integral member of Call Center Team who consistently exceeds customer expectations, organization metrics, and performance goals
• 2015 Rookie of Year as selected by origination's management team

• Teller associate responsible for customer transactions and service of all consumer and commercial bank products
• Extremely proficient in performing all operations and procedure of branch (vault custodian, commercial transactions, etc.)
• Execute cash handling and balancing for operations and daily reconcilement
• Participate in Daily SIT

• Teller associate responsible for customer transactions, as well as sales and cross-selling of all banking products and services
• Versatile associate adept in performing all operations and procedures of banking store (Lobby Management, vault custodian commercial transactions, cash shipment, etc.)
• Perform cash handling and balancing for operations and daily reconcilement

• Sales Associate responsible for receiving phone inquiries as well as conducting customer transactions
• Prepared store deposits and completed banking transactions
• Performed supply orders, inventory control, and merchandised products on a daily basis
• Frequently set up displays to increase marketability and enhance promotional sales