David Friedman

• Autonomously oversaw $80 million accounts receivable portfolio comprising 190 Fortune 500 companies.
• Consistently maintained my portfolio well below company past-due targets, making substantial contribution to reducing overall company past-due percentage.
• Conducted strategic research and resolution activities to reconcile complex accounts featuring high volume of transactions.
• Ensured integrity and precision of order booking, billing methods and cash posting processes.
• Initiated and led daily cadence calls with diverse internal and client executives to identify issues, implement solutions, and optimize processes.
• Collaborated with legal department to facilitate negotiated settlements.
• Sustained employment through two significant acquisitions, playing pivotal role in seamlessly transitioning thousands of accounts.
• Played instrumental role in successfully integrating new team members from Manila into corporate systems and workflows.
• Generated and maintained client information within Supplier Hubs, Billing Portals, and ERP systems, ensuring accurate and up-to-date records.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Complied with established internal controls and policies.
• Supported financial director with special projects and additional job duties.
• Updated aging reports based on daily audits.
• Completed daily process adjustments to maintain accuracy.
• Collections.

• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Collected on delinquent accounts to reduce overdue balances.
• Trained new team members on scripts, company services, and collection strategies.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Collaborated with other departments to verify customer compliance with payment plans.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Maintained consistently high success rate of collecting on overdue accounts.

Complete operational oversight of 2 store locations

Managed 5 employees

Engaged in marketing to increase traffic

Provided personal cash advances

Maintained customer files with discretion

Customer service

Risk Management

Collections