Tina Mclean
Youngsville,NC
Summary
Dynamic professional with a background in healthcare, education, and biopharmaceuticals. Expert in behavioral health advocacy, with an understanding of SOPs, quality assurance, and operational efficiency. Highly skilled in data management, regulatory compliance, and patient support, ensuring both safety and satisfaction.
Skilled in equipment maintenance, quality control, and adherence to safety standards. Known for effective team collaboration and adaptability in dynamic environments. Reliable and focused on achieving measurable results.
Overview
15
15
years of professional experience
Work History
Manufacturing Operator Technician
Actalent Services/Novo Nordisk
10.2024 - Current
- Operate & monitor inspection lines for vials & cartridges, meeting production targets
- Maintain aseptic areas through sanitization & environmental monitoring
- Ensure compliance & respond to production events, minimizing downtime
- Author & review SOPs, driving process improvements & standardization
- Perform predictive maintenance, troubleshooting & equipment restoration
- Record & analyze production data in BPRs & related documents, ensuring accuracy
- Examined incoming materials and compared to documentation for accuracy and quality.
Behavioral Health Advocate
Tailored Management
01.2024 - 12.2024
- Provided accurate benefit information and recommended providers to clients
- Managed service authorizations, ensuring timely and accurate claim payments
- Resolved client concerns through outgoing calls and prompt follow-ups
- Conducted intake meetings to identify and address safety concerns
- Distributed relevant materials to providers and members as needed
- Ensured exceptional customer service by achieving first-call resolution
Instructional Assistant
Wake County Public Schools
01.2022 - 12.2023
- Enhanced student scientific literacy through integrated science education
- Assisted in developing effective instructional strategies to meet departmental goals
- Collaborated with teachers to improve teaching methodologies and classroom engagement
- Supported classroom activities, ensuring a positive learning environment
- Facilitated interdisciplinary projects connecting science with other subjects
- Engaged students in hands-on learning experiences to reinforce scientific concepts
Behavioral Technician
Learning Services
09.2021 - 10.2022
- Implemented personalized treatment plans for patients in psychiatric care
- Monitored patient behaviors, documenting detailed reports for treatment teams
- Assisted patients in developing social, life, and communication skills
- Utilized behavioral modification techniques to encourage positive changes
- Ensured patient safety by maintaining a secure and supportive environment
- Provided continuous emotional support throughout the recovery process
Administrative Specialist
Central Regional Hospital
02.2010 - 04.2022
- Managed medical records and coordinated discharge plans with social workers
- Conducted comprehensive audits to ensure accurate medical coding and billing
- Collaborated with interdisciplinary teams to develop individualized treatment plans
- Assisted in creating effective patient discharge strategies with medical staff
- Maintained accurate and organized files, safeguarding patient information
- Supported hospital operations by handling administrative tasks efficiently
Education
Master of Science - Medical Physiology and Pharmacology
University of Florida
12.2024
BioWork Process Technician Certificate -
Wake Technical Community College
01.2024
Bachelor of Science - Behavior & Social Sciences, Minor in Biology
N.C. Central University
01.2020
Skills
- Behavioral Health Advocacy (SOP)
- Compliance
- Quality Assurance
- Medical Physiology
- Pharmacology
- Biopharmaceutical Manufacturing
- Laboratory Techniques
- Data Management
- Regulatory Compliance
- Bioprocessing Equipment Operation
- Scientific Literacy
- Patient Assessment
- Discharge Planning
- Effective Communication
- Team Collaboration
- Attention to Detail
- Discharge Planning
- Customer Relationship Management
- Effective Communication
- Problem Solving
- Team Collaboration
- Attention to Detail
- Discharge Planning
- Customer Relationship Management
- Effective Communication
- Problem Solving
- Team Collaboration
- Attention to Detail
Timeline
Manufacturing Operator Technician
Actalent Services/Novo Nordisk
10.2024 - Current
Behavioral Health Advocate
Tailored Management
01.2024 - 12.2024
Instructional Assistant
Wake County Public Schools
01.2022 - 12.2023
Behavioral Technician
Learning Services
09.2021 - 10.2022
Administrative Specialist
Central Regional Hospital
02.2010 - 04.2022
Bachelor of Science - Behavior & Social Sciences, Minor in Biology
N.C. Central University
Master of Science - Medical Physiology and Pharmacology
University of Florida
BioWork Process Technician Certificate -
Wake Technical Community College
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