Tina Mersmann
Customer Service Representative
Baldwin,KS
Summary
Detail-oriented healthcare professional with experience enhancing patient care at Lawrence Memorial Hospital. Expertise in critical thinking, effective communication, and team collaboration to resolve complex problems. Proven ability to manage multiple priorities while maintaining a positive attitude and strong work ethic in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Central Financial Clearance Lead
Lawrence Memorial Hospital
07.2020 - Current
- Self-motivated, with a strong sense of personal responsibility. Worked in a remote position to complete estimates timely and efficiently.
- Worked effectively in fast-paced environments. Managed multiple work lists and completed on demand requests.
- Skilled at working independently and collaboratively in a team environment. Served as team lead providing support and education for all systems, researching information as needed and as a resource for multiple departments.
- Proven ability to learn quickly and adapt to new situations. Successfully learning, utilizing and troubleshooting new systems and programs.
- Excellent communication skills, both verbal and written. Communicated by phone, email and Teams within the organization and with clients to provide necessary information and clarification.
- Demonstrated respect, friendliness and willingness to help wherever needed. Able to have difficult conversations, provide guidance regarding client estimates and issues, while also listening to worries and concerns.
- Assisted with day-to-day operations, working efficiently and productively with all team members. Provided estimations for complex procedures, services and medications daily for multiple departments within the organization.
- Managed time efficiently in order to complete all tasks within deadlines. Able to prioritize and identify when change of process was needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cardiac Device Technician
University of Kansas St Francis Cardiovascular Clinic
07.2019 - 06.2020
- Monitored patient vital signs and alerted medical staff to significant changes in condition.
- Assisted in maintaining accurate electronic health records for efficient data management.
- Collaborated with healthcare team to ensure timely response to patient needs and emergencies.
- Oversaw daily operations of telemetry systems, ensuring optimal performance and reliability.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
Cardiac Monitor Technician/Unit Clerk
Lawrence Memorial Hospital
03.2006 - 06.2019
- Monitored cardiac rhythms using telemetry equipment to ensure patient safety and timely intervention.
- Analyzed electrocardiogram (ECG) data to identify arrhythmias and irregularities for clinical decision-making.
- Collaborated with nursing staff to communicate critical changes in patient cardiac status promptly.
- Maintained accurate documentation of patient monitoring activities and abnormal findings per hospital protocols.
- Trained new technicians on ECG interpretation and proper use of monitoring systems to enhance team efficiency.
- Implemented process improvements that streamlined workflow for cardiac monitoring services within the department.
- Led quality assurance initiatives to ensure compliance with hospital standards and improve patient care outcomes.
- Developed training materials and programs focused on best practices in cardiac monitoring for ongoing staff education.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Improved patient care by accurately interpreting and reporting cardiac monitor readings.
- Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
- Helped maintain departmental efficiency by promptly troubleshooting technical issues with monitoring systems or software applications when they arose.
- Exemplified professionalism and discretion while working with sensitive patient information, upholding strict confidentiality standards at all times.
- Reduced response time for critical events with vigilant monitoring of cardiac rhythms and alerts.
Education
No Degree - Speech-Language Pathology
University of Kansas
Lawrence, KSNo Degree - Dental Hygiene
Johnson County Community College
Overland Park, KSHigh School Diploma -
Wellsville High School
Wellsville, KS05-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Client relations
- Adept at troubleshooting challenges
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Proficient in managing multiple tasks
- Excellent communication
- Critical thinking
- Problem resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionPaid time offTimeline
Central Financial Clearance Lead
Lawrence Memorial Hospital
07.2020 - Current
Cardiac Device Technician
University of Kansas St Francis Cardiovascular Clinic
07.2019 - 06.2020
Cardiac Monitor Technician/Unit Clerk
Lawrence Memorial Hospital
03.2006 - 06.2019
No Degree - Speech-Language Pathology
University of Kansas
No Degree - Dental Hygiene
Johnson County Community College
High School Diploma -
Wellsville High School