Tina Millicker
Mahopac
Summary
Experienced professional with a background in conducting assessments to evaluate clients' physical conditions, strength, flexibility, and body composition. Researched and implemented new training methods and trends to align with industry standards, while providing nutritional guidance to promote healthy lifestyles. Demonstrated proficiency in warehouse operations by delivering customized training solutions and ensuring adherence to safety protocols and standard operating procedures. Knowledgeable in various software applications and equipment used within warehouse settings, capable of training others effectively.
Overview
12
12
years of professional experience
Work History
Personal Trainer/Group Fitness Instructor
Level Fitness Clubs
Somers
08.2024 - Current
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
- Weight loss, gain muscle, bodybuilding, body sculpting and pilates.
- Using my nutrition certification to advise clients on how to eat healthy and live a healthy lifestyle to prevent health risks.
Staff Trainer/Lead Warehouse Worker
GAP Inc Distribution Center
Fishkill
11.2021 - Current
- Provided guidance when needed regarding usage of various software applications used within the organization's operations and knowledge on how to operate of all the approved equipment in all the different departments throughout the warehouse
- Delivered customized training solutions based on individual needs.
- Ensured that all safety protocols are followed throughout training session, while working on the warehouse floor and that they are well versed in all SOP'S.
Team Leader
H&r Block
Brewster
10.2019 - 05.2021
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Interviewed, hired and trained new quality customer service representatives.
- Offered constructive criticism regarding quality assurance on team phone call.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Customer Service Professional
H& Block
Brewster
01.2019 - 04.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Informed customers about billing procedures processed payments and provided payment option setup assistance.
- Shared detailed information regarding options to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Trained new employees on procedures and policies to maximize team performance.
- Processed customer account changes with proprietary software.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Fitness Instructor
Gold's Gym
Carmel
06.2013 - 02.2019
Education
GED -
Westchester Community College
Valhalla, NY12-1994
Some College (No Degree) - Behavioral Sciences And Applied Studies
Westchester Community College
Valhalla, NYSome College (No Degree) - Dental Hygiene
Orange County Community College
Middletown, NYSkills
- Know all facets of how to work in a warehouse
- Computers and software related to the industry
- Knowledge of how to work warehouse equipment
- Experienced Trainer
- Strong and able to perform different tasks
- Able to take charge when asked/needed
Timeline
Personal Trainer/Group Fitness Instructor
Level Fitness Clubs
08.2024 - Current
Staff Trainer/Lead Warehouse Worker
GAP Inc Distribution Center
11.2021 - Current
Team Leader
H&r Block
10.2019 - 05.2021
Customer Service Professional
H& Block
01.2019 - 04.2020
Fitness Instructor
Gold's Gym
06.2013 - 02.2019
GED -
Westchester Community College
Some College (No Degree) - Behavioral Sciences And Applied Studies
Westchester Community College
Some College (No Degree) - Dental Hygiene
Orange County Community College