TINA M. JONES
Summary
I am seeking a position in an innovative company that delivers exceptional customer service. And to be a valuable asset to the company's vision and goals.
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering a productive and supportive work environment.
Overview
10
10
years of professional experience
Work History
ER team member
Insight Global (Contractor) Comcast Cable
04.2019 - 01.2021
- AS an ER team member whose primary focus is to resolve our customer's issues promptly. Daily responsibilities are answering incoming calls, E-chats, and emails, working with various departments such as quota, and dispatch, and resolving ER tickets ranging from aerial drops to damage to pedestals/lockboxes.
Security Officer
G4s Security
11.2018 - 04.2019
- Conducted foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding to emergencies and helping to identify and prevent criminal activity.
Licensed Barber
Sports Clips
05.2019 - 08.2017
- Provide barbering services, such as cutting, trimming, shampooing, styling hair, trimming beards, or giving shaves. Clean and sterilize scissors, combs, clippers, and other instruments.
Central Supply, Bethesda Memorial Hospital
06.2013 - 08.2015
- Distribute Decontaminates, inspects, assembles, and sterilized instruments and surgical trays. Managed inventory control, ordered supplies in the surgery suite, emergency room, and intensive care units.
Licensed Barber
Headquarter Barber Shop
02.2014 - 07.2015
- Provide barbering services, such as cutting, trimming, shampooing, and styling hair, trimming beards, or giving shaves. Clean and sterilize scissors, combs, clippers, and other instruments.
Material Management, Bethesda Memorial Hospital
03.2011 - 04.2013
- Delivery of all Hospital Supplies to assigned floors daily coordinating patient needs between nursing units. In addition, inventory.
Supervisor of Room Service/Order Taker
The Resort At Singer Island Hotel
03.2007 - 10.2009
- Room service supervisor ensured the Quality of the food and beverages delivered to guests' rooms, as well as the attitude of the Employee who makes the delivery. Interacted with the human resource department and back of house managers, chefs and housekeeping and maintenance staff.
Education
Diploma -
Riviera Beach Florida, Suncoast High School
Riviera Beach, Florida01.1985
Licensed Master Barber - undefined
Florida Barber Academy
01.2015
Diploma - Graphic Design & Animation
Florida Career College
01.2004
Keyboarding/Documenting Processing Specialist
North Technology School
01.1993
Skills
- Well-rounded in customer service with the ability to match customer needs
- Ability to communicate the ideas and interests of clients and co-workers
- Accustomed to working as a team player with clients and coworkers
- Expert customer service skills
- Innovative thinker
- Attention to detail
- Clear communication
- Collaboration and teamwork
- Following instructions
- Computer skills
- Willingness to learn
- Adaptability and flexibility
- Hospitality and accommodation
Affiliations
Licensed Minister of Church of God International, Member of Crohn's Foundation
COMMUNICATION
- The ability to understand another person's emotions and to understand their point of view.
- Have mental flexibility to respond to a variety of situations.
- Proficient: In Photoshop, InDesign, Dreamweaver, Illustrator, Word, Excel, PowerPoint, Animation Software Maya. Movie Editing Soft Final Cut.
Timeline
Licensed Barber
Sports Clips
05.2019 - 08.2017
ER team member
Insight Global (Contractor) Comcast Cable
04.2019 - 01.2021
Security Officer
G4s Security
11.2018 - 04.2019
Licensed Barber
Headquarter Barber Shop
02.2014 - 07.2015
Central Supply, Bethesda Memorial Hospital
06.2013 - 08.2015
Material Management, Bethesda Memorial Hospital
03.2011 - 04.2013
Supervisor of Room Service/Order Taker
The Resort At Singer Island Hotel
03.2007 - 10.2009
Licensed Master Barber - undefined
Florida Barber Academy
Diploma - Graphic Design & Animation
Florida Career College
Keyboarding/Documenting Processing Specialist
North Technology School
Diploma -
Riviera Beach Florida, Suncoast High School
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