Tina M Stafford
Suffolk,VA
Summary
Accomplished Travel Consultant with over 23 years of experience and 9+ years in outside sales, specializing in corporate and leisure travel coordination. Demonstrated expertise in itinerary planning and customer relationship management, recognized for high productivity and effective problem-solving. Committed to ensuring exceptional client satisfaction while leveraging a strong work ethic in a full-time remote role.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Independent Contractor
Self-employed
12.2021 - Current
- Travel as independent contractor for an agency
- Photographer and artwork painter
Ombudsman
US Navy
Norfolk, USA
05.2010 - 04.2015
- Appointed by ships commanding officer
- Served under three separate consecutive commanding officers
- Liaison between command and crew families
- Arranged, organized, and led training for crew and family members including deployment and Navy programs offered by Fleet and Family Support
- Accounted for family members affected by storms during deployments
- Planned, organized, and executed the collection, packaging, and overseas shipping of care packages for ships officers and crew members to the command, while deployed
- Designed, wrote, and produced multi page newsletters for command
- Assisted in arrangements for several command events
- Left upon husbands’ retirement from command
Senior Travel Consultant
AAA of Norfolk
Norfolk, USA
01.2006 - 04.2006
- Leisure travel
- Very high sales volume
- International and domestic air, land, and sea travel
- Apollo GDS
- Left due to wedding and relocation to another state of new husband by US Navy
Travel Consultant/Outside Sales
Adventures Unlimited
Ashland, USA
06.2001 - 01.2006
- Worked for owner to cover office solo when he was out and did outside sales rest of time
- Amadeus GDS
- Left due to relocation to Norfolk, VA
Travel Consultant
Fellowship Travel
Ashland, USA
10.2000 - 06.2001
- Booked airline tickets for worldwide destinations
- Large volume of fare storing and group sales
- Worked with Trams and Amadeus GDS
- Assisted with support for new agents
- Processed visa applications and other paperwork needed for groups
- Handled missionary groups as large as 1000 combined at one time
- Left due to distance of drive each day
Senior Travel Consultant/Office Supervisor/Ticket Quality Control
Travel Advisors, Inc.
Richmond, USA
03.1999 - 08.2000
- In charge of office daily operations and staff
- ARC report to include daily Trams updates
- Handled all ticketing for office to maintain quality control
- Heavy international bookings for several large accounts to include government contract
- Handled all travel for Richmond Braves baseball team
- Leisure and corporate
- Agency ticket qualifier
- Handled all ticket stock ordering and inventor, employee training and group bookings
- Amadeus GDS
- Left due to stress and burn out after working ten-to-twelve-hour days
Travel Consultant
Adventures Unlimited
Ashland, USA
08.1995 - 03.1999
- Full-service travel agent
- High volume of group bookings, worldwide travel primarily, including for local college
- Leisure and corporate travel
- Heavy FIT bookings
- Also handled meeting planning and incentive travel
- Handled a large international account with heavy travel
- ARC back up person
- Ticket stock control and other office duties as required
- Maintained profiles
- Amadeus GDS
- Left for opportunity with Travel Advisors
Accountant
Accountants on Call and Don Richards and Associates
Richmond, USA
05.1994 - 08.1995
- Various assignments
- Specialty in payroll, human resources, and personnel
- Left to return to travel industry
Corporate Administrative Assistant
Peoples Income Tax
Richmond, USA
01.1994 - 05.1994
- Accounting to include accounts payable for over 15 locations
- Bi-weekly payroll for over 150 employees
- Managed corporate office and personnel records
- Assistant to owner
- Was offered job by owner
- Left due to seasonal aspect of job
Manager
Checkers Check Cashiers
Richmond, USA
01.1992 - 01.1994
- In charge of safe and all cash, store employee’s supervision, store operation and inventory
- Western Union money processing, check cashing, worked with law enforcement, monthly reconciliation, weekly lottery reports and balancing for all store employees
- Problem solving and Western Union telegram delivery coordination for all of Richmond, VA
- Wrote and developed training manual for all company employees and managers that was implemented at all 7 locations
- Offered job by owner
- Left after being offered job at Peoples Income Tax
Manager/Travel Consultant
Chippenham Travel
Richmond, USA
10.1986 - 01.1992
- System One/Amadeus
- All types of travel, office management, payroll, business solicitation and ARC reports
- Owner was only in office two days a month
- Amadeus GDS
- Agency closed
Accounting Control Technician
AAA of Virginia
Richmond, USA
04.1986 - 10.1986
- Reconciliation of American Express traveler’s cheques for 9 locations
- Inventory control of all ticket items
- Safety Patrol equipment ordering and processing
- Organized safety equipment department, shipping, billing, and problem solving
- Established film library for safety films, ordered new films, processed loans of films, and followed up on orders
- Established procedures and controls for safety equipment
- Left to return to travel industry
Travel Consultant
Your Travel Agent
Richmond, USA
01.1985 - 03.1986
- Leisure travel consultant
- Office duties as required
- Did internship at this agency when in college
- Amadeus GDS
- Left due to close of agency because of bad location
Education
Associates of Applied Arts - Pre—Art Therapy
Tidewater Community College
Portsmouth, VA12.2021
Bachelor of Arts - Studio Arts
Virginia Wesleyan University
Virginia Beach, VA05.2020
Associates of Applied Arts - Photographic Media Arts
Tidewater Community College
Portsmouth, VA05.2018
Diploma - Travel and Tourism, Business Administration and Accounting
Commonwealth College
Richmond, VA09.1984
Diploma -
Manchester High School
Chesterfield, VA06.1983
Skills
- Amadeus
- Sabre
- Apollo reservation systems
- Western Union
- Trams
- Travel Agency Resources
- Handwritten airline tickets
- Typing 110 wpm
- Calculator (10-key touch method)
- Client consultation
- Cash registers and money order machines
- Computer programs for travel
- Cross-functional coordination
- General office
- ADP payroll system
- Personnel records management
- Microsoft
- Customer retention strategies
- Industry regulations knowledge
- Virginia Lottery Machine
- Schedule management
- Client relationship building
- Business development
- Scheduling
- Vendor management
- Project management
Certification
Certificates for many travel courses can be supplied upon request. Many certifications include Marriott, Viking Cruises, European Rail Specialist, London Specialist, Italy Specialist, Hong Kong Specialist and much more. Will start CTA followed by CTC certifications as soon as possible. Letters from clients and former employers can be supplied upon request. Complete list of certifications can be provided.
References
Can give references upon request.
Accomplishmentsandawards
- National Society of Collegiate Scholars, Tidewater Community College, 03/01/17, Inductee
- Phi Theta Kappa National Honor Society, Tidewater Community College, 04/01/17, Inductee
- Academic Excellence and Educational Achievement Award for 4.0 GPA, Tidewater Community College, 04/01/18
- Award of Excellence, President’s Award in Recognition of Artistic Excellence in Photography, 47th Annual Student Art and Design Exhibition, Tidewater Community College, Spring 2018
- Phi Alpha Theta Honor Society (field of History), Virginia Wesleyan University, 10/01/20, Inductee
Affiliations
- Award winning photographer
- produced multiple paintings and drawings
- History buff
Accomplishments
- inductee of three National Honor Societies
- History Honor Society-Phi Alpha Theta, Phi Theta Kappa and The National Society of Collegiate Scholars
- Winner-Award of Excellence-Presidents Award for Photography in 47th Annual Art and Design Exhibition 2018
- Academic Excellence and Educational Achievement for 4.0 GPA for 2 years at Tidewater Community College 2018
- Certificate of Appreciation for Ombudsman USS Tornado (PC14) US Navy
References
References available upon request.
Timeline
Independent Contractor
Self-employed
12.2021 - Current
Ombudsman
US Navy
05.2010 - 04.2015
Senior Travel Consultant
AAA of Norfolk
01.2006 - 04.2006
Travel Consultant/Outside Sales
Adventures Unlimited
06.2001 - 01.2006
Travel Consultant
Fellowship Travel
10.2000 - 06.2001
Senior Travel Consultant/Office Supervisor/Ticket Quality Control
Travel Advisors, Inc.
03.1999 - 08.2000
Travel Consultant
Adventures Unlimited
08.1995 - 03.1999
Accountant
Accountants on Call and Don Richards and Associates
05.1994 - 08.1995
Corporate Administrative Assistant
Peoples Income Tax
01.1994 - 05.1994
Manager
Checkers Check Cashiers
01.1992 - 01.1994
Manager/Travel Consultant
Chippenham Travel
10.1986 - 01.1992
Accounting Control Technician
AAA of Virginia
04.1986 - 10.1986
Travel Consultant
Your Travel Agent
01.1985 - 03.1986
Associates of Applied Arts - Pre—Art Therapy
Tidewater Community College
Bachelor of Arts - Studio Arts
Virginia Wesleyan University
Associates of Applied Arts - Photographic Media Arts
Tidewater Community College
Diploma - Travel and Tourism, Business Administration and Accounting
Commonwealth College
Diploma -
Manchester High School
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