TINA MUNCHMEYER
Dallas,TX
Summary
Dynamic leader with extensive underwriting experience and a strong commitment to customer service. Successfully led teams through platform transitions and workflow enhancements, resulting in improved productivity and customer satisfaction metrics. Demonstrates a strategic vision that positively impacts policy growth and retention. Presently in the development program: M6/M7 Pipeline and Strategic Few Development
Overview
1
1
Certification
15
15
years of professional experience
Work History
BL FIRE TEAM MANAGER
BLRC
08.2025 - Current
- Lead a team of Underwriters in writing profitable business lines risks.
- Lead team operations to streamline workflow and enhance productivity.
- Monitor team performance to pinpoint improvement areas and support development initiatives.
- Identify opportunities for consistency in file documentation, collaborating with peers to submit continuous improvement ideas.
ECC TEAM MANAGER
PLCC
02.2019 - 08.2025
- Led platform transition, enhanced rating plan, and new underwriting models, improving policy issuance timing and reducing costs.
- Reviewed customer interactions for quality, coaching team to improve First Contact Resolution and boost customer satisfaction.
- Real-time supervisor focused on forecasting and resource allocation.
- Led underwriters advising agents and team members on quality, profitable business.
- Drove associate performance through goal reviews and action plans, implementing recognition programs to motivate team.
AUTO UNDERWRITING TEAM MANAGER
- PORTFOLIO MANAGEMENT
05.2011 - 01.2019
- Collaborated with senior leadership and actuaries to identify and evaluate profitability opportunities for various discounts.
- Led communication on rate changes, complaint handling, and compliance reporting.
- Collaborated with agency executives and cross-functional teams to create targeted growth strategies that align with business objectives.
- Served as liaison for operations and programming to define and refine workforce management tool requirements.
Education
BBA - Finance
James Madison University
Harrisonburg, VASkills
- PolicyCenter (Personal and Business Lines)
- Contact Center Management
- Organization
- Leadership coaching
- Mentoring others
- Collaboration influencer
- Self-aware learner
Certification
- CPCU
- CLU
- FLMI
Hobbies and Interests
- Proud mom of twin boys who are going into their senior year of high school.
- Volunteering with band boosters; concessions, secretary for the board, chaperone lead, and developing new volunteers.
- Vice President of the high school Umbrella Booster Club.
- Volunteering at church weekly. Leader of the Sunday School Greeters Team
- Enjoy reading and crocheting baby blankets.
Timeline
BL FIRE TEAM MANAGER
BLRC
08.2025 - Current
ECC TEAM MANAGER
PLCC
02.2019 - 08.2025
AUTO UNDERWRITING TEAM MANAGER
- PORTFOLIO MANAGEMENT
05.2011 - 01.2019
BBA - Finance
James Madison University