Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TINA NGUYEN

TINA NGUYEN

Cape Coral

Summary

Highly-motivated and results-driven professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven track record in leadership roles, adept at working effectively unsupervised, and quickly mastering new skills. Experienced in relationship building, problem-solving, and strategic decision-making. Seeking a leadership role to leverage my expertise in banking and customer relationship management.

Overview

8
8
years of professional experience

Work History

RELATIONSHIP BANKER

First Horizon Bank
11.2022 - Current
  • Played a key role in enhancing customer relationships by facilitating account openings and supporting diverse bank offerings.
  • Provided tailored solutions to meet client requirements and effectively persuaded customers to purchase products.
  • Collaborated on various tasks pertaining to dual control vault responsibilities and audit controls.
  • Participated in training and mentoring of new associates, assisting with onboarding.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Adhered to strict confidentiality protocols to maintain the safety of customer and bank information.

CLIENT ENGAGEMENT BANKER

Columbia Bank
08.2021 - 08.2022
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

ASSISTANT PROPERTY MANAGER

JustLuxe
09.2016 - 03.2021
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
  • Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Education

Bachelor of Arts - Interdisciplinary Studies

American Public University System
Charles Town, WV

Associate of Arts - Business Administration And Management

Edmonds Community College
Lynnwood, WA

Skills

  • Strategic Planning
  • Team Leadership
  • Problem Solving
  • Conflict Resolution
  • Effective Communication
  • Project Management
  • Mentorship
  • Decision Making
  • Analytical Thinking
  • Multitasking

Languages

Vietnamese
Native or Bilingual

Timeline

RELATIONSHIP BANKER

First Horizon Bank
11.2022 - Current

CLIENT ENGAGEMENT BANKER

Columbia Bank
08.2021 - 08.2022

ASSISTANT PROPERTY MANAGER

JustLuxe
09.2016 - 03.2021

Bachelor of Arts - Interdisciplinary Studies

American Public University System

Associate of Arts - Business Administration And Management

Edmonds Community College

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TINA NGUYEN