Tina Nichols
Angleton,TX
Summary
Highly skilled and talented insurance claims adjuster with expertise in multi-line phone operations. Proven ability in call center operations with a focus on customer satisfaction. Quick learner with excellent multitasking abilities, dedicated to efficient and effective service delivery. BDC Representative with over 7 years of experience responding to automotive customer inquiries and setting up appointments with sales team. Results driven and dedicated to customer satisfaction. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced automotive environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BDC Coordinator
Call Source - California, USA
05.2024 - Current
- Managing Business Development Center (BDC) operations to optimize lead generation and customer communication
- Coordinating inbound and outbound calls to enhance customer engagement and satisfaction
- Implementing strategies to track and analyze customer interactions and data for business development initiatives
- Collaborating with sales and marketing teams to align BDC activities with overall company objectives
- Utilizing CRM systems to efficiently manage customer information and track sales leads.
BDC Coordinator
Jaguar Land Rover - Greenville, South Carolina
11.2016 - 09.2017
- Managed Business Development Center (BDC) operations to optimize lead generation and customer communication
- Coordinated inbound and outbound calls to enhance customer engagements.
Administrative Assistant
Autobahn Volvo
Fort Worth, TX
04.2015 - 09.2016
- Answered questions from customers regarding products and services offered by the company.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Compiled data from various sources into organized reports for review by management team.
- Facilitated communication between different departments within the organization.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Performed data entry tasks to ensure record accuracy.
- Maintained accurate filing systems for essential documents.
BDC Agent
Mercedes benz of Plano
Plano, TX
01.2013 - 04.2015
- Handled customer complaints in a professional manner.
- Answered customer inquiries via phone, email, or online chat.
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
- Participated in training sessions designed to improve job skills related to BDC operations.
- Scheduled service appointments for customers as needed.
- Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
- Ensured compliance with company policies related to BDC operations at all times.
- Updated customer records with accurate contact information and notes regarding interactions.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Provided support to other BDC representatives as needed.
- Provided accurate information to customers on products and services offered.
- Scheduled follow-up appointments for customers when necessary.
Insurance Claims Adjuster
State of Texas
- Conducted thorough investigations to assess and process property and casualty insurance claims
- Interfaced with clients, witnesses, and experts to gather information and assess claim validity
- Evaluated policy coverage and interpreted insurance regulations to ensure fair and accurate claim settlements
- Negotiated settlements with claimants while maintaining a focus on customer satisfaction and cost control
- Provided detailed documentation and reports to support claim decisions and communicate with stakeholders.
Education
GED -
Frisco High School
Frisco, TX12-2013
Skills
- Information Collection
- Organization
- Follow-up calls
- Appointment Setting
- Customer Service
- Active Listening
- Outbound Calling
- Customer Inquiry and Response
- Service Descriptions
- Time Management
- Warm Calling
- Appointment Scheduling
- Inbound and outbound calls
- Problem-solving abilities
- Multitasking
- Goal Setting
- Phone Etiquette
Certification
Claims Adjuster License Tina Jo Nichols 5/8/2024
Timeline
BDC Coordinator
Call Source - California, USA
05.2024 - Current
BDC Coordinator
Jaguar Land Rover - Greenville, South Carolina
11.2016 - 09.2017
Administrative Assistant
Autobahn Volvo
04.2015 - 09.2016
BDC Agent
Mercedes benz of Plano
01.2013 - 04.2015
Insurance Claims Adjuster
State of Texas
GED -
Frisco High School
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