Tina Nicholson
Charlotte,NC
Summary
North Carolina Notary
Tax Professional
Overview
29
29
years of professional experience
Work History
Professional Tax Preparer
Premier Taxes LLC
Charlotte, NC
01.2021 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Ramp Agent / Customer Service Agent
Piedmont Airlines
Charlotte, NC
08.2013 - Current
- Skillfully handled ground equipment like tugs and belt loaders to ensure smooth baggage handling.
- Navigated aircraft in and out of parking spots with the use of hand gestures.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Delivered exceptional customer service.
TAX PROFESSIONAL
Perfect Choice Tax Service
Charlotte
01.2011 - 09.2020
- Produces accurate tax forms tailored to personal and business needs.
- Consults tax law handbooks for compliance requirements.
TAX PROFESSIONAL / OFFICE MANAGER
United Tax Express Inc.
Charlotte
01.2007 - 04.2010
- Prepares income tax return forms, reviews financial records, interviews clients, computes taxes owed, and manages office tasks including employee scheduling and client problem solving.
OFFICE ASSISTANT
Bellsouth Telecommunication Inc.
Charlotte
08.1999 - 03.2006
- Handles customer inquiries, performs payment processing, resolves discrepancies, and maintains databases and records.
ACCOUNTS PAYABLE CLERK
City of Charlotte
Charlotte, North Carolina
07.1998 - 10.1999
- Reviews payable invoices, communicates with vendors, codes invoices, processes checks, and produces month-end reports.
OFFICE ASSISTANT
City of Charlotte
Charlotte, North Carolina
02.1996 - 07.1998
- Performed administrative support, typed correspondence, transcribed minutes, processed payments, and served as backup for Administrative Officer.
Skills
- Client Confidentiality
- State Tax Regulations
- Payroll Management
- Cash Flow Management
- Tax Software Proficiency
- Accounting Principles
- Tax law expertise
- Business Tax Knowledge
- Organization skills
- Microsoft Office Skills
- Client Communication
- Verbal/written communication
- Customer Service Skills
Timeline
Professional Tax Preparer
Premier Taxes LLC
01.2021 - Current
Ramp Agent / Customer Service Agent
Piedmont Airlines
08.2013 - Current
TAX PROFESSIONAL
Perfect Choice Tax Service
01.2011 - 09.2020
TAX PROFESSIONAL / OFFICE MANAGER
United Tax Express Inc.
01.2007 - 04.2010
OFFICE ASSISTANT
Bellsouth Telecommunication Inc.
08.1999 - 03.2006
ACCOUNTS PAYABLE CLERK
City of Charlotte
07.1998 - 10.1999
OFFICE ASSISTANT
City of Charlotte
02.1996 - 07.1998