Tina Nickerson

- Create various clothing items such as hats and t-shirts; I post them for online for sale.

- I do this as a part-time side line creative outlet.

-Provided customer service support for subscribers of many newpapers across the country.

-Provided customer service support for carriers and employees in the delivery dispatch department.

-Took payments for subscriptions and special publications over the phone for customers.

-Helped customer's to navigate online subscriptions and how to make payment online as well.

- Provided technical support for in-bound calls for grocery store systems with Delhaize Corporation.

- Provided technical support for both manned and unmanned check out lanes.

- Ordered replacement hardrives, monitors, scanners, and cabling if necessary for both manned an unmanned check out lanes.

- Provided basic networking and desktop computer support for store managers and personnel.

• Assisted customers in choosing menu items by providing food complementing information.
• Executed sandwich artistry duties with very low occurrence of errors.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
• Trained team members to prepare sandwiches and other items according to instructions.

• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Communicated with clients regarding account services, statements, and balances.
• Provided primary customer support to internal and external customers.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Provided basic technical support for directv equipment and assisted with program subscription services as well.