Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Ortiz

Belton,Texas

Summary

  • Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
  • Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
  • Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
  • Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

30
30
years of professional experience

Work History

Housekeeper/Laundry Attendant

Townplace Suites Marriott
Temple, TX
5/1/2023 - 1/5/2024
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

House Cleaning Services

Self Employed
Salado, TX
03.2020 - 12.2021
  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.

Customer Service Representative

Jancer Group
Temple, TX
09.2003 - 08.2010
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Residential house cleaning

Self Employed
Austin, TX
05.2000 - 01.2002
  • Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
  • Cleaned interior windows and wiped down blinds.
  • Swept, vacuumed and mopped hardwood floors.
  • Dusted furniture, fixtures, window sills, baseboards and other surfaces.
  • Polished mirrors and chrome fixtures.
  • Vacuumed carpets and upholstered furniture.
  • Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
  • Swept porches, decks or patios.
  • Inspected for damages to property that may have occurred during the cleaning process.

Proof Reader/Artwork

CUSTOM PRINTING
Belton, TX
04.1999 - 04.2001
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.

Computer Operator

IBM
Austin, TX
08.1997 - 01.1999
  • Monitored system performance, analyzed problems and provided solutions to technical issues.
  • Conducted regular maintenance checks on computers to identify potential issues before they arise.
  • Resolved hardware-related issues such as improper display settings or malfunctioning keyboards.

Cashier

Walgreens
Austin, TX
06.1992 - 02.1994
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

GED -

Round Rock High School
Round Rock, TX
01-1989

Skills

  • Proofreading
  • Copy Editing
  • Order Entry
  • Custodial Experience
  • Residential Cleaning
  • WordPress
  • Copywriting
  • Writing Skills
  • Dusting
  • Customer Service
  • Guest Relations
  • Restroom detailing
  • Hardworking
  • Polishing surfaces
  • Watering plants
  • Focused and detail-oriented
  • Housekeeping
  • Cleaning methods
  • Vacuuming and sweeping
  • English language fluency

Timeline

House Cleaning Services

Self Employed
03.2020 - 12.2021

Customer Service Representative

Jancer Group
09.2003 - 08.2010

Residential house cleaning

Self Employed
05.2000 - 01.2002

Proof Reader/Artwork

CUSTOM PRINTING
04.1999 - 04.2001

Computer Operator

IBM
08.1997 - 01.1999

Cashier

Walgreens
06.1992 - 02.1994

Housekeeper/Laundry Attendant

Townplace Suites Marriott
5/1/2023 - 1/5/2024

GED -

Round Rock High School

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Tina Ortiz