Angelina Baldonado
Phoenix,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Housekeeper/Laundry Attendant
Hampton Inn By Hilton
Phoenix, AZ
04.2022 - Current
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [2,500] pieces per shift.
Customer Service Representative
Safeway
Phoenix, AZ
01.2013 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Presentation Team Leader
Target Logistics
Phoenix, AZ
09.2016 - 01.2018
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual marketing and styled window displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created interior displays to promote products in alignment with corporate sales objectives.
Education
High School Diploma -
Genesis Academy
Phoenix, AZ05.2008
Skills
- Maintaining Safety Protocols
- Guest Relations
- Chemical Cleaners
- High Net Worth Individuals Marketing
- Guest Satisfaction
- Active Listening
- Order Fulfillment
- Maintaining Clean Work Areas
- Cash Register Operations
Timeline
Housekeeper/Laundry Attendant
Hampton Inn By Hilton
04.2022 - Current
Presentation Team Leader
Target Logistics
09.2016 - 01.2018
Customer Service Representative
Safeway
01.2013 - 09.2021
High School Diploma -
Genesis Academy