Tina Pascoe

Assure safety of deputies and inmates via video and direct supervision

Operation of doors and communication devices to allow/deny entry/exit

Log actions for verification purposes

Respond to public and inmate queries

Use department issued radios to alert deputies of situations

Keep a calm demeanor in stressful situations Handle commissary records and issues credits

Train new employees in control

• Manage all aspects of supervising, training, scheduling and disciplining commissary staff.
• Hires, orients, trains and issues corrective action (when applicable) to team members
• Review and approve payroll on a weekly basis
• Building and maintaining positive connections with clients by regularly communicating, understanding their needs, proactively addressing concerns, providing excellent service, and working to ensure their continued satisfaction with the company's products or services, ultimately aiming to retain them as long-term customers
• Manage and account for all aspects of on-site inventory control including ordering, receiving, stocking product, and processing orders.
• Ensure all employees know and follow all rules, regulations, policies, and procedures of the correctional facility.
• Ensure commissary menus and order forms are distributed to our customers in accordance with the approved schedule.
• Collect and process completed order forms.
• Resolve and respond to all inmate grievances within 48 hours of receipt.
• Ensure all credited product is returned back into inventory properly.
• Advise KCN Manager of any changes to the approved schedule.
• Perform and report weekly audit of high security items.
• Maintain an open relationship and act as a liaison with Department of Corrections and Keefe Commissary Network.
• Attend weekly, monthly, quarterly Department of Corrections staff meetings at the correctional site as required.
• Process weekly time sheets for submission to payroll and maintain attendance calendars and employee files for on-site staff.
• Perform required Employee Performance reviews for commissary staff.
• Maintain all KCN areas/equipment/products in a neat, clean, and orderly manner and maintain American Correctional Association & American Jail Association standards/guidelines when applicable
• Attend required annual on-site security classes and remain current in required certifications.
• Ensure all employees follow the policies and procedures outlined in the Personnel Policies and Benefits Summary and the KCN Best Business
• Good computer skills including Excel and Word