Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Passett

Big Pine Key,FL

Summary

Enthusiastic team player with a clear understanding of Press Ganey and HCAHPS scores. Very passionate on training PX and how it correlates to improved patient quality outcomes.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Clinical Nurse

Community Healthcare System
11.2022 - Current
  • Update patient charts with data such as medications to keep records current and support accurate treatments.
  • Performs various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Administers medications via oral, IV, and intramuscular injections and monitors responses.

Chief Experience Officer

Upstate University Hospital
09.2019 - 10.2022
  • Responsible for developing, leading, monitoring, and modifying organizational initiatives to improve patient experience.
  • Provided Press Ganey/HCAHPS metrics across organization.
  • Provided Patient Experience education to frontline staff to include but not limited to PX definition, history, metrics, current trends and best practices.
  • Monitored national trends, and networks with like organizations.
  • Provided coaching/mentoring to leadership to obtain buy-in from staff on best practices.

Nurse Manager

Upstate University Hospital
10.2011 - 08.2019
  • Overseen and managed 90+ clinical and support staff
  • Press Ganey scores in the 99% percentile, 5 years running
  • Quality Improvement Activities to include reducing falls by 42%
  • Recognized outstanding staff performance
  • Conducted timely performance evaluations
  • Quickly identified problematic situations and skillfully resolved issues
  • Purchased necessary equipment and supplies

Field Service Representative

Ascend Clinical
03.2010 - 07.2011
  • Served as key liaison between local Dialysis Clinics and Laboratory.
  • Collaborated with Dialysis Clinics to develop tutorial program for staff education.
  • Trained new staff onsite and via live webinars on quality control
  • Coordinated ongoing technical support related to EMR
  • Correctly calculated inventory and ordered appropriate supplies.

Critical Care Nurse

Upstate University Hospital (Intelistaff)
02.2000 - 03.2010
  • Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels.
  • Specialized and provided direct patient care for patients in a critical care status.
  • Liaison between patients, family and physicians.
  • Assisted doctors with surgical and non-surgical procedures.
  • Managed needs of chronically ill and acute patients with well-coordinated treatment strategies.

Education

Masters Of Healthcare Administration -

Ohio University
Athens, OH
2018

Bachelor of Science - Nursing

Keuka College
Keuka Park, NY
2015

Associate of Applied Science - Nursing

St. Joseph's School of Nursing
Syracuse, NY
1994

Skills

  • Natural Leader
  • High level of autonomy
  • Strong Knowledge of PG/HCAHPS
  • Analytical
  • Coach/Mentor

Certification

  • Registered Nurse, NY, #479166, 1996
  • Certified in Basic Life Support 2020
  • Certified Nurse Manager Leader, 2019
  • Certified Patient Experience Professional, 2020

Timeline

Clinical Nurse

Community Healthcare System
11.2022 - Current

Chief Experience Officer

Upstate University Hospital
09.2019 - 10.2022

Nurse Manager

Upstate University Hospital
10.2011 - 08.2019

Field Service Representative

Ascend Clinical
03.2010 - 07.2011

Critical Care Nurse

Upstate University Hospital (Intelistaff)
02.2000 - 03.2010

Masters Of Healthcare Administration -

Ohio University

Bachelor of Science - Nursing

Keuka College

Associate of Applied Science - Nursing

St. Joseph's School of Nursing

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