Tina Phan
Westminster,CA
Summary
Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over [Number] years of experience in loan processing and mortgages. Experienced Loan Processor focused on improving the bank's loan program through knowledgeable and efficient service to customers according to program parameters. Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Loan Processor III
Loan Depot
Albuquerque , CA
11.2019 - Current
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- FHA , VA , USDA , RENOV
Motor Vehicle Representative
Laguna Hills DMV
Laguna Hills , CA
08.2019 - 11.2019
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Updated operational records or licensing information using computer terminals.
Consumer Credit Loan Processor III
Union Bank Loan Center
Brea , Ca
12.1998 - 01.2019
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies and government clerks.
- Consistently meeting quarterly incentive
- Up to date on all Compliance and Certification
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.1991
Skills
- Loan Records Filing and Maintenance
- Time Management
- Employment Verification
- Customer Service
- Digital Applications
- Legal Documentation
- Personal Reference Verification
- Financial Data Collection
- Customer Communication
- Decision Making
- Problem Solving
- Microsoft Office
- Information Verification
- Empower system
- Rumba system
Timeline
Loan Processor III
Loan Depot
11.2019 - Current
Motor Vehicle Representative
Laguna Hills DMV
08.2019 - 11.2019
Consumer Credit Loan Processor III
Union Bank Loan Center
12.1998 - 01.2019
High School Diploma -
Trabuco Hills High School