Tina Phay
Kent
Summary
Professional with strong background in customer interactions and instructional assisting. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting organizational goals.
Overview
11
11
years of professional experience
Work History
Senior Instructional Assistant
Children's Institute for Learning Difference
Renton, WA
12.2017 - Current
- Supported individualized education plans for students with diverse learning needs.
- Developed and implemented engaging instructional materials to enhance student participation.
- Collaborated with teachers to assess student progress and adapt learning strategies.
- Facilitated small group activities to promote peer interaction and social skills development.
- Mentored new instructional staff on effective classroom management techniques and best practices.
- Assisted in maintaining a safe and organized classroom environment conducive to learning.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
Client Service Representative
Bank of America
Seattle, WA
08.2015 - 11.2017
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Collaborated with team members to enhance client satisfaction and retention strategies.
- Utilized banking software to manage account transactions and ensure accuracy in processing.
- Educated clients on financial products, services, and best practices to optimize their banking experience.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Kentwood High School
Covington, WA06-2012
Skills
- Effective communication
- Critical thinking
- Customer service
- Small group instruction
- Conflict resolution
- Relationship building
- Computer skills
- Collaborative teamwork
- Data entry
Timeline
Senior Instructional Assistant
Children's Institute for Learning Difference
12.2017 - Current
Client Service Representative
Bank of America
08.2015 - 11.2017
High School Diploma -
Kentwood High School