Tina Pugh
Niagara Falls,NY
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at BeaconLiveLLC. Skilled in Microsoft Office and POS systems, demonstrating reliability and exceptional problem-solving abilities. Excelled in high-stress situations, significantly improving loyalty and repeat business through empathetic and efficient dispute resolution. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
George's Pizza
01.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
BeaconLiveLLC
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Applied Science - Baking And Pastry Arts
Niagara Falls Culinary Institute
Niagara Falls, NY05.2017
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Adaptable and Flexible
- Work Task Prioritization
- Microsoft Office
- POS Systems
- Cash handling expertise
Timeline
Customer Service Cashier
George's Pizza
01.2022 - Current
Customer Service Representative
BeaconLiveLLC
08.2018 - Current
Associate of Applied Science - Baking And Pastry Arts
Niagara Falls Culinary Institute
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