Tina Reese

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

• Responsible for the distribution and receipt of moneybags, receipts, daily route guides, route keys and schedules to Driver/Messenger and/or Crew Leaders.

• Assists in tracking, resolving and reporting missing or misrouted items.

• Verifying bulk money received from the vault, other departments and external sources.

• Ensures that employees, customers and public are treated courteously.

• Moves and balances liabilities to prepare route loads for the following days' activities.

• Trained new personnel on the proper procedures and policies under direction of management.

• May be required to handle ATM dispatch and other calls.

• Performs Driver/Messenger or Crew Leader duties as requested.

• Supervises a team of Driver/Messengers to ensure the efficient management of the operation.

• Responsible for weekend work/vehicle assignments for armored crews and vault personnel.

• Focuses on process improvement, short and long-range operational planning to meet current branch goals and motivate branch growth.

• Facilitated smooth personnel transitions by coordinating travel arrangements, orders, and briefings for incoming and outgoing service members.
• Ensured accurate tracking of leave balances by regularly updating the electronic leave management system.
• Maintained the confidentiality of sensitive information by adhering to strict security protocols when handling personnel records.
• Prepared correspondence on behalf of command leadership related to personnel actions such as evaluations, commendations, or disciplinary measures.
• Served as a liaison between service members and human resources offices during annual evaluations, ensuring timely submission of performance appraisals.
• Streamlined administrative processes for efficient handling of military personnel matters, resulting in improved office productivity.
• Managed emergency contact information for service members, ensuring accurate records were maintained in case of crises.