Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Tina Rice

Fort Worth,TX

Summary

Dynamic and results-driven professional with a proven track record at UPS, adept in GPS and route planning alongside exceptional problem-solving abilities. Leveraged advanced planning and adaptability to enhance delivery efficiency and customer satisfaction, significantly boosting repeat business. Skilled in fostering strong client relationships and executing strategic marketing initiatives, contributing to sustained business growth.

Overview

29
29
years of professional experience

Work History

Air Delivery Driver

UPS
06.2005 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Fostered positive working relationships with regular customers.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Inspected load security and checked for damages.

Business Development and Marketing Associate

Texas Trust Credit Union
07.1995 - 06.2005
  • Trained new hires on business development processes and best practices for efficient onboarding.
  • Utilized social media channels effectively to connect with target audience demographics, increasing overall brand visibility online.
  • Supported sales team in closing deals by providing insightful market research and analysis.
  • Increased lead generation by developing and implementing targeted marketing campaigns.
  • Enhanced client relationships through consistent communication and timely followups.
  • Developed engaging presentations to showcase products or services to prospective clients.
  • Drove continuous improvement initiatives aimed at optimizing sales funnel performance leading to more efficient lead qualification and conversion processes.
  • Analyzed competitors'' offerings to identify potential opportunities for growth and differentiation.
  • Partnered closely with internal stakeholders such as finance, operations, and legal teams during deal negotiations ensuring alignment of goals across all parties involved.
  • Negotiated contracts effectively, securing favorable terms for the company while maintaining strong client relationships.
  • Collaborated with cross-functional teams to develop comprehensive business strategies for new markets.
  • Expanded company''s network by attending industry events, conferences, and trade shows.
  • Improved proposal win rate with compelling content tailored to each prospect''s unique needs and pain points.
  • Conducted detailed market assessments to inform product development efforts tailored toward addressing identified gaps or emerging trends.
  • Evaluated partnership opportunities strategically, considering both short-term gains and long-term value creation potential.
  • Strengthened brand awareness with creative marketing materials that resonated with target audiences.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Researched and evaluated potential new markets and products.
  • Created customized marketing materials to increase product awareness.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Utilized specialized software to capture and process data.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Used various market research tools and techniques to gather, analyze and interpret data.

Education

Some College And Certifications - Drug And Alcohol Counceling

UTA
Arlington TX

Some College And Certificates - Marketing

Mountain View College
Dallas, TX

Skills

  • Dependable and reliable
  • Time management skills
  • Loading and unloading
  • GPS and route planning
  • Order picking and processing
  • Map reading and navigation skills
  • Delivery recordkeeping
  • Advanced planning
  • Route logs
  • Defensive driver training
  • Vehicle inspections
  • Equipment monitoring
  • Clean MVR
  • Vehicle systems
  • Courteous and polite demeanor
  • Responsible driver
  • Excellent sense of direction
  • Package scanning
  • Delivery logging
  • Delivery schedule development
  • Multitasking
  • Documentation
  • Vehicle Maintenance
  • Defensive Driving
  • Materials transportation
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Safety Procedures
  • Documentation skills
  • Physical Fitness
  • Team building
  • Conflict Resolution
  • Professionalism
  • Adaptability
  • Time management abilities
  • DOT Regulations Compliance
  • Emergency Response
  • Problem-solving aptitude
  • Stress Management
  • Hazardous Material Handling
  • Sell products
  • Traffic law compliance
  • Vehicle cleaning
  • Plan routes
  • Drive vehicles
  • Serve customers
  • Prioritization skills

Timeline

Air Delivery Driver

UPS
06.2005 - 04.2024

Business Development and Marketing Associate

Texas Trust Credit Union
07.1995 - 06.2005

Some College And Certifications - Drug And Alcohol Counceling

UTA

Some College And Certificates - Marketing

Mountain View College

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Tina Rice